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Viewing Files in Windows Explorer

Posted on 2013-12-13
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Last Modified: 2013-12-17
We work with many WORD files and PDF files.  On one of our computers with a Windows 7 OS, opening Windows Explorer and hi-lighting the document will display the contents of a WORD file but when hi-lighting a PDF file, it won't display.  Most other computers running Windows 7 do not have  a problem viewing the contents of these type of files.  

What would be the issue?  Thanks.
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Question by:rsaba
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6 Comments
 
LVL 6

Expert Comment

by:Tomislavj
ID: 39717792
for start, is there adobe reader installed?
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Author Comment

by:rsaba
ID: 39717960
Yes, there are actually two pdf readers, one is Adobe Acrobat and the other is called NitroPDF.  These are common on our machines but for whatever reason, isn't working properly on the computer in question.
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LVL 6

Expert Comment

by:Tomislavj
ID: 39718378
is it 64-bit system?

for start try with checking system files

1.Click Start, and then type cmd in the Start Search box.

2. Right-click cmd in the Programs list, and then click Run as administrator.

3.If you are prompted for an administrator password or confirmation, type your password or click Continue

4.At the command prompt, type the following line, and then press ENTER: sfc /scannow

Open in new window



When the scan is complete, test to see whether the problem is resolved.
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Author Comment

by:rsaba
ID: 39721564
The computer in question is a 32-bit.  Regardless, I ran the sfc utility and it did not resolve the issue.  Any other ideas?  Thanks.
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LVL 6

Accepted Solution

by:
Tomislavj earned 500 total points
ID: 39723783
Open Control Panel.
In the search field, type folder and search.
Open link Folder options.
Go the View tab.
On the top of list You will see ‘Always show icons, never thumbnails’ checkbox".
If it is checked, uncheck it and try does it help.
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Author Comment

by:rsaba
ID: 39723928
Thanks for the information.  Prior to receiving your response, I uninstalled Adobe reader and re-installed the NitroPDF software.  That seemed to resolve the problem.  There must have been some conflict between thwe two PDF programs.  Thanks for your help.
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