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Exhange Account with Office Mac 2011

Posted on 2013-12-13
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Last Modified: 2014-02-09
I have a MacBook with Office Mac 2011 pro.   I setup Outlook to get mail from my exchange server.
Somehow in doing so it looks like there are two accounts.   Exchange and This PC.
This PC takes the main and does not leave the mail on the server.
I can't find anywhere to change "leave mail on server"
I assumed it would work like a MS Outlook I have on my Windows PC Outlook and just sync.
But it is acting like a POP3 account that you have to tell to leave on server.
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Question by:Tim_233
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Expert Comment

by:Davis McCarn
ID: 39719159
Its under the advanced button of the account settings.  Here is a link to the settings: https://www.olympus.net/help-center/email-support/email-macintosh/email-setup-macintosh/email-setup-mac-outlook-2011
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Author Comment

by:Tim_233
ID: 39719170
This is fine for a pop account.  I am setting up with an Exchange server.  It is just suppose to sync.  I don't see settings for leave or not on server.
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Expert Comment

by:Davis McCarn
ID: 39719180
"Somehow in doing so it looks like there are two accounts.   Exchange and This PC"

So what happens if you remove the POP account?
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Author Comment

by:Tim_233
ID: 39719183
That the strange part.  There are two in boxes.  Exchange and this PC.  But when you go into accounts there is just one.  Exchange account.
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Author Comment

by:Tim_233
ID: 39793158
I have deleted the account.  Rebooted and checked outlook has no mail.  Added the exchange account.
Still, two in boxes appear and one deletes the mail from the server.
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LVL 44

Expert Comment

by:Davis McCarn
ID: 39794428
After you deleted th eaccount, you should have renamed the Documents -> Microsoft User Data -> Office 2011 identities folder so you can create a truly fresh identitiy.
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Accepted Solution

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Tim_233 earned 0 total points
ID: 39832373
As it turns out the issue was rules setup in outlook was somehow causing the issue.
Rules in regard to moving messages to different folders.
Clearing out all the exchange rules solved the problem.   All good now.
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Author Closing Comment

by:Tim_233
ID: 39845105
Apple store dude caught it.
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