Outllook clients sending and recieving partial messages
I am stumped on this one and could use a little help.
Several clients are experiencing partially truncated emails both sent and received.
It is happening on Outlook 2003 and 2010.
The Sent Items folder also shows the truncated email.
For instance, lets say I, Mike, type out a 1000 word email to my friend Jane. Jane receives an email that might only have a few sentences and it might cut off right in the middle of a sentence. I check my Sent Items and it only shows exactly what Jane received which is much less than I typed. Most of my text has simply disappeared.
I see others with similar issues but it is usually the entire message body that is missing, not partial text missing.
I have opened the sent item using the web interface and it is the same problem.
The Exchange server is 2010 Standard Edition running on Windows Server 2008 R2 and I recently updated all OS patches, Exchange SP3 and Update Rollup 4 for SP3 and my issue remains.
ANY help at all would be greatly appreciated!!!!
Thanks
Several clients are experiencing partially truncated emails both sent and received.
It is happening on Outlook 2003 and 2010.
The Sent Items folder also shows the truncated email.
For instance, lets say I, Mike, type out a 1000 word email to my friend Jane. Jane receives an email that might only have a few sentences and it might cut off right in the middle of a sentence. I check my Sent Items and it only shows exactly what Jane received which is much less than I typed. Most of my text has simply disappeared.
I see others with similar issues but it is usually the entire message body that is missing, not partial text missing.
I have opened the sent item using the web interface and it is the same problem.
The Exchange server is 2010 Standard Edition running on Windows Server 2008 R2 and I recently updated all OS patches, Exchange SP3 and Update Rollup 4 for SP3 and my issue remains.
ANY help at all would be greatly appreciated!!!!
Thanks
jrhelgeson
I'd start looking at outlook plugins. This is very odd.
Outlook plugins or antivirus are the usual cause. Particularly anything that puts in signatures, AV scanning messages, disclaimers etc.
Simon.
Simon.
ASKER
Thanks for the ideas...
Same here. Exchange 2010 Standard 14.3 build 123.4 in a Win2008R2 SP1 with all latest updates installed.
Also this user in this thread has the same problem: Outgoing emails truncated.
After I read his thread and your thread, I think that it isn't an isolated problem...
Outgoing messages bodies are truncated. When it happens, only few words or few sentences remained. The rest of the typed text disappeared.
Affected messages are shown truncated in Outlook and also in OWA sent emails.
The problem began 2 weeks ago, but now it's spreading.
For now it seems in my company that only Outlook 2003 clients are affected.
At the beginning only 1 person reported me the problem, so I thought it was an isolated client problem. I tried to reinstall Outlook 2003, but it continued. Then I tried to install Outlook 2010 for troubleshooting purpose, and in the last week that person didn't reported me any problem.
Then it began to spread. It happened to a different person. And then to another one. At the moment, 5 persons reported it. All these persons have Outlook 2003.
Maybe an automatic Windows update could have caused the problem in the clients?
It's hard to find out.
It seems that the problem is present in emails that take a long time to write them. Maybe the affected sent email is the first one auto-saved... For testing I disabled the auto-saving (every 3mn) drafts function in the affected Outlook 2003 clients. They reported me no problem in the last days.
But I told them to always check sent emails and to continue to do that.
I will report as soon as I have new feedbacks.
Fabio
Also this user in this thread has the same problem: Outgoing emails truncated.
After I read his thread and your thread, I think that it isn't an isolated problem...
Outgoing messages bodies are truncated. When it happens, only few words or few sentences remained. The rest of the typed text disappeared.
Affected messages are shown truncated in Outlook and also in OWA sent emails.
The problem began 2 weeks ago, but now it's spreading.
For now it seems in my company that only Outlook 2003 clients are affected.
At the beginning only 1 person reported me the problem, so I thought it was an isolated client problem. I tried to reinstall Outlook 2003, but it continued. Then I tried to install Outlook 2010 for troubleshooting purpose, and in the last week that person didn't reported me any problem.
Then it began to spread. It happened to a different person. And then to another one. At the moment, 5 persons reported it. All these persons have Outlook 2003.
Maybe an automatic Windows update could have caused the problem in the clients?
It's hard to find out.
It seems that the problem is present in emails that take a long time to write them. Maybe the affected sent email is the first one auto-saved... For testing I disabled the auto-saving (every 3mn) drafts function in the affected Outlook 2003 clients. They reported me no problem in the last days.
But I told them to always check sent emails and to continue to do that.
I will report as soon as I have new feedbacks.
Fabio
ASKER
Fabio,
Interesting. I have searched quite a bit and have not found anything else out there talking about this specific issue. Mostly I find cases where the entire body of the message is missing and there seems to be solutions for that.
Something is going on here. I have tried contacting Microsoft Exchange support for this issue but have met with little success. The Microsoft folks I spoke with do not think that this is an Exchange server issue. They believe it's client related.
I have documented at least 1 case where the sender and receiver both have Outlook 2010, although most of my users have Outlook 2003.
In addition to all the troubleshooting listed above, I have also used every known to me AV scanning tool such as Combofix, RKILL, TDSkiller, MalwareBytes, HitmanPro etc.. Nothing out of the ordinary found.
Time to post over on the Exchange forums as well.
Interesting. I have searched quite a bit and have not found anything else out there talking about this specific issue. Mostly I find cases where the entire body of the message is missing and there seems to be solutions for that.
Something is going on here. I have tried contacting Microsoft Exchange support for this issue but have met with little success. The Microsoft folks I spoke with do not think that this is an Exchange server issue. They believe it's client related.
I have documented at least 1 case where the sender and receiver both have Outlook 2010, although most of my users have Outlook 2003.
In addition to all the troubleshooting listed above, I have also used every known to me AV scanning tool such as Combofix, RKILL, TDSkiller, MalwareBytes, HitmanPro etc.. Nothing out of the ordinary found.
Time to post over on the Exchange forums as well.
ASKER
There appears to be something gaining traction here:
http://social.technet.microsoft.com/Forums/en-US/bfdf050e-8831-4d72-91f4-59c87fa9da41/outlook-2003-issue-emails-sent-to-recipients-appears-incomplete?forum=outlook
http://answers.microsoft.com/en-us/office/forum/office_2003-outlook/text-disappearing-within-emails-truncated-emails/40b0bd3e-2ba0-4042-8a3b-7c35da46005d?page=1
http://social.technet.microsoft.com/Forums/en-US/bfdf050e-8831-4d72-91f4-59c87fa9da41/outlook-2003-issue-emails-sent-to-recipients-appears-incomplete?forum=outlook
http://answers.microsoft.com/en-us/office/forum/office_2003-outlook/text-disappearing-within-emails-truncated-emails/40b0bd3e-2ba0-4042-8a3b-7c35da46005d?page=1
Hey, at least you're not alone!
ASKER
It's funny how that really does make it better (:
Thank you Relay, I will take a look too.
I have engaged MS Support to look into this. I will post back their resolution.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
So far, my testing seems to indicate the following:
• Pressing F6 has nothing to do with the issue whatsoever. (Makes more sense, given what F6 seems to do as a shortcut key - nothing in an open email.)
• Messages sent after 3 minutes start truncating - at some point.
• You can actually see the truncation start to happen without having to actually send the message. Just send the message, and then reopen it from the Outbox before it gets sent. The reopened message will begin displaying the truncation if it's going to happen.
• It doesn't matter whether the email sits for longer than another 3-minute interval (the auto-save interval). Once initially truncated, it always thereafter gets sent in that same state. Any future auto-saves do not seem to update the email.
• Turning off auto-save seems to cease the truncation issue. And thus, progold's course of action above seems to be good.
• Pressing F6 has nothing to do with the issue whatsoever. (Makes more sense, given what F6 seems to do as a shortcut key - nothing in an open email.)
• Messages sent after 3 minutes start truncating - at some point.
• You can actually see the truncation start to happen without having to actually send the message. Just send the message, and then reopen it from the Outbox before it gets sent. The reopened message will begin displaying the truncation if it's going to happen.
• It doesn't matter whether the email sits for longer than another 3-minute interval (the auto-save interval). Once initially truncated, it always thereafter gets sent in that same state. Any future auto-saves do not seem to update the email.
• Turning off auto-save seems to cease the truncation issue. And thus, progold's course of action above seems to be good.
ASKER
Turning off auto save did not work for all of my folks affected . IE 11 removal solved 100%
Turning off auto-save worked for me for some days, after that it happened again.
I was right, I thought it was some faulty Windows update. But I never thought about IE11...
I will check if affected clients have IE11 installed. Then I remove it, and I give you a feedback.
I was right, I thought it was some faulty Windows update. But I never thought about IE11...
I will check if affected clients have IE11 installed. Then I remove it, and I give you a feedback.
ASKER
IE 11 removal is only solution 100% at this time.