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Kaspersky Admin console shows no AV installed

Posted on 2013-12-13
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Last Modified: 2014-01-08
Kaspersky AVv6 on workstations; KAK v8.0.2163 on admin servers 2008R2. All workstations show as having AV installed if looked up under their respective Administrative Server ("Main Administrative Server->Managed Computers->Site Administrative Server->Managed Computers->Client computers"). However, they show as having no AV installed if looked up under "Main Administration Server->Managed computers->Client computers". I am trying to push license renewal update and the only way you can add computers to the job is via Managed Computers list which in my case is the latter option, which in turn claims that no AV is installed on my computers, therefore not pushing the update. Tried to delete computers and re-add them with no luck. What's up with that? Thanks
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Question by:nfinorthit
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btan earned 1500 total points
ID: 39718616
It looks like similar to this patch
http://support.kaspersky.com/9907

But if doesn't work well for you as in forum there are folks facing this issue even with patch then i suggest you better submit request to techincal support https://companyaccount.kaspersky.com/, and provide Server and Console traces, GSI report http://support.kaspersky.com/9323
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