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Outlook 2010 "File As" field shows as blank in List View for Contacts

Posted on 2013-12-13
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Last Modified: 2013-12-28
I have several workstations with outlook 2010 hooked to exchange 2010 that is you view their contact in list view the "File As" shows as blank, if you open the contact their are values in the file as field.

Also, a lot of their contacts no longer show Full names in list view or when you open the contact, but if I open their contacts from an iphone the contacts names are listed.

Is there a bug in version 14.0.7106.5003 ?
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Question by:BFanguy
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LVL 13

Expert Comment

by:Alexios
ID: 39731691
Hello
Try by resetting the view

    Outlook 2010 and Outlook 2013
    tab View-> button Reset View
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Author Comment

by:BFanguy
ID: 39731707
Still the same, the list view does not show "file As" values for many of my contacts - but if you open them, they do have values in the field.

If I open the contact and change the file as from Last, First to First, Last and save the list view now shows in the list view?
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LVL 13

Expert Comment

by:Alexios
ID: 39731830
Test in Outlook Safe Mode if the problem still occurs and post the results

1. Click Start | Run.
2. In the Open box, type: "Outlook /safe" (without the quotation marks)
Notes: There is a space character between Outlook and the forward slash (/).
3. Click OK.

The above will tell us if an Outlook add-in is causing the problem
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Author Comment

by:BFanguy
ID: 39731912
still the same.

also, I ran a scanpst against my outlook ost file and it still does not show them in the detail view.
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Accepted Solution

by:
BFanguy earned 0 total points
ID: 39736262
I wound up fixing the ~200 contacts, not sure why this was happening.  the data was there but not showing in the detail view.
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Author Closing Comment

by:BFanguy
ID: 39743283
No solution, just manually fixed each contact.
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