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Files missing in Windows Storage Spaces?

Posted on 2013-12-14
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Last Modified: 2014-02-15
This morning, I got up, and my wife's computer was missing a TON of files. To the point that classic shell (www.classicshell.net) looked like this:

Classic Shell Fail
After a while, I decided there might be something wrong with her profile, so I rebooted, and logged back in under my account. The machine said: "User profile cannot be loaded. User profile service unavailable." So, I logged back in as her.

I had moved all her important libraries (documents, pictures, etc...) to the E: drive, which is an MS storage space. While there are some folders in there, the bulk of what should be showing up there is not. Most of the folders are missing or empty.

Now, when I go to storage spaces, it tells me that I am consuming 94.5GB of space, which is about the right about for what she had in her pictures...

Storage space consumption
The question is: how do I see, retreieve, or otherwise reclaim this data that is apparently there, but not accessible?

In terms of why the files disappeared, I distinctly heard the "click of death" coming from her machine. Since storage spaces claims all those drives (4 of them) are in good health, I am assuming her system drive is having issues, which would explain the problem suddenly appearing.
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Question by:DrDamnit
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Expert Comment

by:Steven Harris
ID: 39719254
It is possible that the storage space is reporting data that is not there.

You may want to look into EaseUS Data Recovery to see if it can find anything.
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Author Comment

by:DrDamnit
ID: 39719271
Program looked promising; however, it cannot see storage spaces. Any other thoughts?

In researching the problem, I see that storage spaces keeps the metadata about the storage space in the storage space. Thus, taking this storage space to another system would , theoretically, be seen by that other system. Which begs the question: why can't this system see it?
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Expert Comment

by:Steven Harris
ID: 39719298
Are you able to access any of the physical drives?
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Expert Comment

by:Lee W, MVP
ID: 39720928
When you open E: what do you see?
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Expert Comment

by:McKnife
ID: 39751700
You should run checkdisk on e:
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Accepted Solution

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DrDamnit earned 0 total points
ID: 39762897
I was never really able to solve this. I ended up restoring from backups. I attribute it to failing hard drives, since most of the drives in this storage space were "well out of warranty." I bought her 3 new 2TB  drives for the array, and everything has been working great since.

ahhh.....hardware.... why can't I smite thee?
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Author Closing Comment

by:DrDamnit
ID: 39862271
There was no solution. Restoring from backups was the only way.
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