Solved

Why can't i download clip art or help in Office 2010?

Posted on 2013-12-14
8
1,553 Views
Last Modified: 2013-12-16
I am running Windows 7 Home Premium Edition, 32bit.  I have IE 11.  I have Office 2010.  I get yellow X's when I try to search for clip art online.  The problem is with the online clip art.  I also cannot use the Help Search Window.  When I type in something to search and press enter or click the search icon, nothing happens.  The window is blank.   I have the same problems in both Word and Publisher.
 
I also cannot download files from my email at live.com.  
Any files I try to download in IE 11 either won't download or I get a pop-up window asking me to choose which program I want to use to open them.

I cannot view videos on YouTube.  I can view the same video IE 11 won't allow me to view if I use Firefox.

I could not even add tags to this question in Internet Explorer 11, Internet Explorer 'hung up' when I clicked on "Tags" on your webpage to post the question.  I had to 'hard reboot' the computer to get out of Internet Explorer.

My wife, same computer, different 'desktop', does not have the problem.

I am computer challenged, so please make your answers simple.

Any Ideas?

Thank you.
0
Comment
Question by:wdavef
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 1

Expert Comment

by:jijjhn
ID: 39719579
please try running those sites in compatible mode. Go to tools Compatibility  settings add the sites to it and try again .
0
 
LVL 54

Accepted Solution

by:
Joe Winograd, EE MVE 2015&2016 earned 500 total points
ID: 39719589
> My wife, same computer, different 'desktop', does not have the problem.

This is significant! Says to me that your user profile may be corrupted, which could explain the myriad of problems that you're having. So I suggest creating a new one. Here's a link to a Microsoft article with detailed instructions on how to do this:
http://windows.microsoft.com/en-us/windows/fix-corrupted-user-profile#1TC=windows-7

I realize you said that you are computer challenged and want simple answers, so I'm hoping that these instructions are simple enough for you. But if not, let us know where you stumble, and we'll try to walk you through it.

It's almost 2am where I am, so I'm packing it in for the night, but I'll check back first thing in the morning to see how you're progressing. In the meantime, EE has experts all over the world in every time zone! :)   Regards, Joe
0
 
LVL 92

Expert Comment

by:nobus
ID: 39719603
what i do when downloading, is select save, or save as - then the file is saved, and you don't need to download it twice, if there are problems.
when you run the file, it will ask for the program to open it, if the extension is unknown.
eg opening a pdf file requires acrobat reader (or another pdf reader) to be installed.
here a way for restoring file extensions: http://www.sevenforums.com/tutorials/19449-default-file-type-associations-restore.html

you can also run sfc : http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html   

missing extensions often occur after running a malware, or virus cleaner; is this what happened?
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 44

Expert Comment

by:Darr247
ID: 39719965
When I perused the question in my email, I immediately thought the same thing that was suggested in http:#a39719579 (except it's called Compatibility View).

You might also go into Internet options (click the 'gear' in the upper-right corner of IE) and put *.microsoft.com in the Trusted sites list at the top of the Security tab (click on the Trusted sites green check mark, then click the Sites button... UNcheck the 'Require server verification' box, add *.microsoft.com, then put the check mark back in the 'Require server verification' box before OK'ing out). Adding *.microsoft.com covers both http and https URLs on microsoft.com... if you don't uncheck that box it will let you add only domains with the https URI (the extra 's' indicates Secure Sockets Layer, or SSL).
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39720216
wdavef--As has been mentioned, you have a lot of different problems.
Often the quickest (and most effective) way to solve them is to run a Repair Install.
http://www.sevenforums.com/tutorials/3413-repair-install.html
This should not affect your personal data or installed programs except that IE will revert to IE8 or IE9.  It is easy enough to update to IE11.  In fact Windows Update will offer it to you.
And it is always advisable to back up personal data before you run a Repair Install, just to be safe.

However if you want  to attack the problems one by one, can you show us a screenshot when you get the yellow X'es?  Is there any accompanying error message?
0
 

Author Closing Comment

by:wdavef
ID: 39721596
I did try compatibility view, that didn't seem to help.  I didn't want to do anything more invasive than I had to.  I thought it easiest to first try creating a new profile.  That seems to do working quite well.  I can even check my mail in Outlook.  I couldn't do that before.

If I run in to any snags, I'll post again.

thank you all for your help.  "To err is human, to really foul things up requires a computer."
0
 
LVL 54

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 39721675
You're welcome. Very glad to hear that the new profile has helped. Regards, Joe
0
 
LVL 44

Expert Comment

by:Darr247
ID: 39722025
Don't forget to take that site out of Compatibility View (in Compatibility View settings, select microsoft.com in the list and click on Remove), if you didn't already.  :)
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
In Part II of this series, I will discuss how to identify all open instances of Excel and enumerate the workbooks, spreadsheets, and named ranges within each of those instances.
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.
The viewer will learn how to  create a slide that will launch other presentations in Microsoft PowerPoint. In the finished slide, each item launches a new PowerPoint presentation and when each is finished it automatically comes back to this slide: …

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question