Solved

unable to type anything into keyboard after installing Java JRE 64 bit

Posted on 2013-12-14
5
315 Views
Last Modified: 2014-03-13
Hi,

Earlier this evening I was able to surf and use my keyboard from my other computer.  I then installed Java JRE 64 bit version.  After that, I was unable to use my keyboard to do web searches.

I did a system restore to a point before I did the Java install.  The system still wouldn't allow me to use my keyboard.  Please help.  Note: The keyboard is wireless.  However, I tried changing the batteries.

Thanks.

Phil
0
Comment
Question by:plefort2
  • 3
  • 2
5 Comments
 
LVL 92

Expert Comment

by:nobus
ID: 39719613
try a wired keyboard first - it can be bad
or test this kbd on a working PC
0
 

Author Comment

by:plefort2
ID: 39720474
For some unknown reason I was able to use the keyboard today when I booted up.

I know that there is some Nielsen Online s/w running and perhaps that hung the keyboard.  What do you think?

Thanks.

Phil
0
 
LVL 92

Accepted Solution

by:
nobus earned 130 total points
ID: 39720906
i don't know that software, but you can disable all programs at startup for testing.
run msconfig - select startup tab, and click disable all
check if it helps
0
 

Author Comment

by:plefort2
ID: 39837535
I ran MalwareBytes anti-Malware & found some keylogging objects.  I deleted them and then I was able to use the keyboard.  Perhaps this was the problem.

I theorize that the keylogging s/w malfunctioned.  It was preventing me from typing and seeing the results on the screen.  Once the s/w was deleted using the above mentioned anti-Malware s/w,, I was able to use the keyboard.

Phil
0
 
LVL 92

Expert Comment

by:nobus
ID: 39838146
ok -  then don't forget to close this
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Basic computer tune-up with little or no hardware upgrades. Giving an old computer a tune-up usually results in a minimal performance gain, but a gain nonetheless. Several times a week, I’m faced with users at work who ask to make their computers…
Skype is a P2P (Peer to Peer) instant messaging and VOIP (Voice over IP) service – as well as a whole lot more.
Along with being a a promotional video for my three-day Annielytics Dashboard Seminor, this Micro Tutorial is an intro to Google Analytics API data.
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question