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unable to type anything into keyboard after installing Java JRE 64 bit

Posted on 2013-12-14
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Last Modified: 2014-03-13
Hi,

Earlier this evening I was able to surf and use my keyboard from my other computer.  I then installed Java JRE 64 bit version.  After that, I was unable to use my keyboard to do web searches.

I did a system restore to a point before I did the Java install.  The system still wouldn't allow me to use my keyboard.  Please help.  Note: The keyboard is wireless.  However, I tried changing the batteries.

Thanks.

Phil
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Question by:plefort2
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Expert Comment

by:nobus
ID: 39719613
try a wired keyboard first - it can be bad
or test this kbd on a working PC
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Author Comment

by:plefort2
ID: 39720474
For some unknown reason I was able to use the keyboard today when I booted up.

I know that there is some Nielsen Online s/w running and perhaps that hung the keyboard.  What do you think?

Thanks.

Phil
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LVL 91

Accepted Solution

by:
nobus earned 130 total points
ID: 39720906
i don't know that software, but you can disable all programs at startup for testing.
run msconfig - select startup tab, and click disable all
check if it helps
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Author Comment

by:plefort2
ID: 39837535
I ran MalwareBytes anti-Malware & found some keylogging objects.  I deleted them and then I was able to use the keyboard.  Perhaps this was the problem.

I theorize that the keylogging s/w malfunctioned.  It was preventing me from typing and seeing the results on the screen.  Once the s/w was deleted using the above mentioned anti-Malware s/w,, I was able to use the keyboard.

Phil
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LVL 91

Expert Comment

by:nobus
ID: 39838146
ok -  then don't forget to close this
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