Solved

Nokia Lumia 920 powers up & pauses at Nokia logo & stops there (despite several reboots)

Posted on 2013-12-15
4
431 Views
Last Modified: 2013-12-18
I misplaced my original Lumia 920 charger so I got a
USB-to-microUSB cable with an Apple 13-pin to USB
charger (for iPhone).

After connecting the USB-microUSB cable to the Apple
iPhone charger to this Nokia Lumia 920 for 3 hours to
charge it, this Lumia powers up, displays the Telco
carrier's logo for about 1 sec & pauses at "Nokia"
logo & won't go further than that despite that I've
power-cycled the Lumia 920 several times.

What's wrong?  Is it just the Windows OS is corrupted
or certain component in the phone got burnt?
0
Comment
Question by:sunhux
  • 2
  • 2
4 Comments
 

Author Comment

by:sunhux
ID: 39719803
Correction:
>Apple 13-pin to USB charger (for iPhone)
Apple 3-pin to USB charger (for iPhone)
0
 
LVL 48

Accepted Solution

by:
Mikal613 earned 500 total points
ID: 39719943
You may need to hard reset:

Turn off your phone.

Press and hold the Camera Button, Volume DOWN buttton and Power button until your phone vibrates. Then release ONLY the power key.
0
 

Author Comment

by:sunhux
ID: 39725861
Just got the phone back from the service shop: at the point I handed
over to them, upon power on, can still see the Telco provider's logo
& "Nokia" logo but now I see nothing.

The hard reset described above did not result in any vibration at all
despite that I've held on to the 3 buttons for 15 seconds.

The service shop says it's a motherboard issue & is beyond economical
repair.
0
 
LVL 48

Expert Comment

by:Mikal613
ID: 39726505
Good luck!
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

An article on effective troubleshooting
The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
As developers, we are not limited to the functions provided by the VBA language. In addition, we can call the functions that are part of the Windows operating system. These functions are part of the Windows API (Application Programming Interface). U…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question