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Nokia Lumia 920 powers up & pauses at Nokia logo & stops there (despite several reboots)

Posted on 2013-12-15
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Last Modified: 2013-12-18
I misplaced my original Lumia 920 charger so I got a
USB-to-microUSB cable with an Apple 13-pin to USB
charger (for iPhone).

After connecting the USB-microUSB cable to the Apple
iPhone charger to this Nokia Lumia 920 for 3 hours to
charge it, this Lumia powers up, displays the Telco
carrier's logo for about 1 sec & pauses at "Nokia"
logo & won't go further than that despite that I've
power-cycled the Lumia 920 several times.

What's wrong?  Is it just the Windows OS is corrupted
or certain component in the phone got burnt?
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Question by:sunhux
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4 Comments
 

Author Comment

by:sunhux
ID: 39719803
Correction:
>Apple 13-pin to USB charger (for iPhone)
Apple 3-pin to USB charger (for iPhone)
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Accepted Solution

by:
Mikal613 earned 2000 total points
ID: 39719943
You may need to hard reset:

Turn off your phone.

Press and hold the Camera Button, Volume DOWN buttton and Power button until your phone vibrates. Then release ONLY the power key.
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Author Comment

by:sunhux
ID: 39725861
Just got the phone back from the service shop: at the point I handed
over to them, upon power on, can still see the Telco provider's logo
& "Nokia" logo but now I see nothing.

The hard reset described above did not result in any vibration at all
despite that I've held on to the 3 buttons for 15 seconds.

The service shop says it's a motherboard issue & is beyond economical
repair.
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LVL 48

Expert Comment

by:Mikal613
ID: 39726505
Good luck!
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