Solved

Security Update KB2887069

Posted on 2013-12-15
8
1,432 Views
Last Modified: 2014-01-08
Hi!

I have experienced problem with security update KB2887069.  The update needs reboot and the installation halts at 12% during shutdown and after a long period the installation is interrupted to login screen.

My PC is a Windows7, ASUS P8Z68-VPRO/GEN3 and ASUS GTX560.

I also have a laptop ASUS N61J Windows7 with no problem with the same update.

I have read some problem indications on other forums about this update.

Best regards
Proman
0
Comment
Question by:proman562002
  • 3
  • 3
  • 2
8 Comments
 
LVL 24

Assisted Solution

by:aadih
aadih earned 100 total points
Comment Utility
Try to install the update manually:

32 Bit: < http://www.microsoft.com/en-us/download/details.aspx?id=41273 >

64 Bit: < http://www.microsoft.com/en-us/download/details.aspx?id=41289 >

If this does not work, then hide the update until the next update cycle.
0
 
LVL 50

Accepted Solution

by:
jcimarron earned 100 total points
Comment Utility
proman562002--
You are not the only person with the problem.  

1) Some suggestions about removing AV apps and Temp files are offered here
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/kb2887069-hangs-at-12/b1ae1909-cf28-442f-a44f-f3824f6c1af3

2) And Microsoft offers help
http://support.microsoft.com/kb/2887069
0
 

Author Comment

by:proman562002
Comment Utility
Hi!

I disabled AVG and installed the update manually.  Everything looked fine and the reboot also. When I checked in update history this update was in status "Pending". What does that mean?

Best regards
Proman
0
 
LVL 50

Expert Comment

by:jcimarron
Comment Utility
Proman--
normally, my guess would be that it means it is pending a reboot.
But since you have rebooted since downloading and installing, look in Control Panel|Programs and Features|View Installed Updates (top left).  Is it in the list?
Are you being offered the Update again in Windows Update?
If yes to the first and no to the second question, perhaps not to worry, but you can contact MS per the link in my earlier post.

You also could run the Windows Update Agent.
http://support.microsoft.com/kb/949104
0
Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

 
LVL 24

Expert Comment

by:aadih
Comment Utility
If there were no error messages, then the installation was successful. Pending may mean that Windows Update was unable to verify installation after reboot. But that is nothing to worry about.

As jcimarron advised, please check the list of installed updates.
0
 

Author Comment

by:proman562002
Comment Utility
Hi!

I have a chat with Microsoft about the problem.  I will be back.

Best regards
Proman
0
 

Author Comment

by:proman562002
Comment Utility
Hi!

The update is still pending but is installed accordingt to the "Installed update list".

I have tried to sort this out On Microsoft Community without success.  
There is a lot of activity on different forum about this update.

I hope MS will redraw this update and release a new update. I am waiting.

Thanks for your help, jcimarron and aadih

Best regards
Proman
0
 
LVL 50

Expert Comment

by:jcimarron
Comment Utility
proman562002--
Glad to have helped.
I see you have been a member of E-E for some time.  But you do not ask questions too often.  You may be interested in this post. http:#a39766171 in this thread
http://www.experts-exchange.com/Software/Internet_Email/Web_Browsers/Q_28313746.html#a39766171  
I do not suggest you make any changes in this thread but it is something to think about for the future.  Also I believe you can set the point value for a question at 500 points.  Since you have an unlimited number of points to use each month (this changed some time ago), you may want to consider increasing the point value of a question in the future.  You may get even better response.  :)
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Join & Write a Comment

Image capture and Deploy method is consist on two phases. In our first phase we capture the image of windows from the PC in which Windows and others softwares are already installed. In second phase we deploy the created image on new PC in which we…
The Display applet of Windows 7 Control Panel has changed a great deal since Windows XP  (it was missing and more or less replaced in Windows Vista by the Personalization applet.)  Below is a screenshot of what the Display applet of Windows XP, whic…
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

5 Experts available now in Live!

Get 1:1 Help Now