Solved

Office 2000 missing data

Posted on 2013-12-15
8
249 Views
Last Modified: 2013-12-19
Documents and spreadsheets developed using Office 2000 show the following "the file could not be found" when trying to open.  It lists the correct directory path.

The file in the directory lists the correct name, file size, date and Word icon, but the document is empty and will not open.

It's as if the data has been deleted but the title is all that remains.

I've tried different file associations, and re-installing office.

We'e using a SOS on-line backup system for data.

This is on a Windows 7 system.
0
Comment
Question by:DwEckert
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
8 Comments
 
LVL 95

Expert Comment

by:John Hurst
ID: 39720404
Have you got the files in your backup system?  

Office 2000 (are you correct in saying Office 2000?) will not work in Windows 7. It is long dead and out of support. It is feasible that trying to run it in Windows 7 damaged the documents.

If you have the backups, then upgrade Office to a newer version (Office 2007 minimum) and you should be fine.

... Thinkpads_User
0
 

Author Comment

by:DwEckert
ID: 39720472
thinkpad_user

I appreciate the response.  Office 2000 works fine on Windows 7.  I've installed it on many Windows 7 systems and it works fine.  Office 2000 has been on my Windows 7 for 2 years without problems.  Windows 7 has excellent  reverse compatibility for most 32 bit programs.

I have checked the back up doing a test restore of a couple files and they seem to be empty of data as well.  Last week we were trying to setup and use their paid for backup service, they had it for a year and never used it.  When I tried to restore a file it said it was restored and when I tried to open the restored file I got "the file could not be found" .  Both the pre-restore and post restore versions with the same message.

New Word docs created in Word 2000 are working fine.

Is there a virus that eats the data in files?
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 39720479
Thanks for the update. I have not used a 32-bit operating system since 2008, so I have never tried anything earlier than Office 2007. I do have Office 2000 running on a Windows 2000 virtual machine, so I know in that environment it works fine.

Viruses attack the beginning of the file and change the signature area.

Try opening the file in a very good text editor (I use UltraEdit) and see if a good text editor can see any data.

... Thinkpads_User
0
Simplifying Server Workload Migrations

This use case outlines the migration challenges that organizations face and how the Acronis AnyData Engine supports physical-to-physical (P2P), physical-to-virtual (P2V), virtual to physical (V2P), and cross-virtual (V2V) migration scenarios to address these challenges.

 
LVL 95

Accepted Solution

by:
John Hurst earned 500 total points
ID: 39720487
Also try a different (test) Windows User Profile (User Account) to see if it is a corrupt user profile causing the issue.

.... Thinkpads_User
0
 

Author Comment

by:DwEckert
ID: 39720716
Set up a test profile and had the same problems.  BUT

I opened properties for a Word doc that would not open in Word.  Changed the opening program to word pad and it opened.  Right now I have about 75% of the documents open.

Working on the 25% that will not open.  I think the formatting is not working in word pad.
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 39721136
Try Notepad instead of Word Pad to see if that makes a difference.

If the old Office program is working on other Windows 7 machines, then something corrupted the operating system on the problem computer or it has a virus that caused problems.

... Thinkpads_User
0
 

Author Closing Comment

by:DwEckert
ID: 39730911
After several days of playing with it, it's come down to a corrupted profile.  Reason:  there are several different file types in the My Documents folder.  Word docs, Excel, PDF, email and none of them would open.

Installed a new profile, user and went through the path to the documents on the original profile and they opened.

Set up and using the new profile exclusively.  That fixes it.  

Thanks for helping me.
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 39730919
@DwEckert - Thank you for the update and I was happy to help.

... Thinkpads_User
0

Featured Post

Salesforce Has Never Been Easier

Improve and reinforce salesforce training & adoption using WalkMe's digital adoption platform. Start saving on costly employee training by creating fast intuitive Walk-Thrus for Salesforce. Claim your Free Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Using Word 2013, I was experiencing some incredible lag when typing.  Here's what worked for me....
Excel can be a tricky bit of software to get your head around. Whilst you’ll be able to eventually get to grips with the basic understanding of how to get by, there are a few Excel tips that not everybody will even know about let alone know how to d…
This Micro Tutorial will demonstrate in Microsoft Excel how to add style and sexy appeal to horizontal bar charts.
Finds all prime numbers in a range requested and places them in a public primes() array. I've demostrated a template size of 30 (2 * 3 * 5) but larger templates can be built such 210  (2 * 3 * 5 * 7) or 2310  (2 * 3 * 5 * 7 * 11). The larger templa…

732 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question