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Office 2000 missing data

Posted on 2013-12-15
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Last Modified: 2013-12-19
Documents and spreadsheets developed using Office 2000 show the following "the file could not be found" when trying to open.  It lists the correct directory path.

The file in the directory lists the correct name, file size, date and Word icon, but the document is empty and will not open.

It's as if the data has been deleted but the title is all that remains.

I've tried different file associations, and re-installing office.

We'e using a SOS on-line backup system for data.

This is on a Windows 7 system.
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Question by:DwEckert
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by:John Hurst
ID: 39720404
Have you got the files in your backup system?  

Office 2000 (are you correct in saying Office 2000?) will not work in Windows 7. It is long dead and out of support. It is feasible that trying to run it in Windows 7 damaged the documents.

If you have the backups, then upgrade Office to a newer version (Office 2007 minimum) and you should be fine.

... Thinkpads_User
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Author Comment

by:DwEckert
ID: 39720472
thinkpad_user

I appreciate the response.  Office 2000 works fine on Windows 7.  I've installed it on many Windows 7 systems and it works fine.  Office 2000 has been on my Windows 7 for 2 years without problems.  Windows 7 has excellent  reverse compatibility for most 32 bit programs.

I have checked the back up doing a test restore of a couple files and they seem to be empty of data as well.  Last week we were trying to setup and use their paid for backup service, they had it for a year and never used it.  When I tried to restore a file it said it was restored and when I tried to open the restored file I got "the file could not be found" .  Both the pre-restore and post restore versions with the same message.

New Word docs created in Word 2000 are working fine.

Is there a virus that eats the data in files?
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Expert Comment

by:John Hurst
ID: 39720479
Thanks for the update. I have not used a 32-bit operating system since 2008, so I have never tried anything earlier than Office 2007. I do have Office 2000 running on a Windows 2000 virtual machine, so I know in that environment it works fine.

Viruses attack the beginning of the file and change the signature area.

Try opening the file in a very good text editor (I use UltraEdit) and see if a good text editor can see any data.

... Thinkpads_User
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John Hurst earned 500 total points
ID: 39720487
Also try a different (test) Windows User Profile (User Account) to see if it is a corrupt user profile causing the issue.

.... Thinkpads_User
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Author Comment

by:DwEckert
ID: 39720716
Set up a test profile and had the same problems.  BUT

I opened properties for a Word doc that would not open in Word.  Changed the opening program to word pad and it opened.  Right now I have about 75% of the documents open.

Working on the 25% that will not open.  I think the formatting is not working in word pad.
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Expert Comment

by:John Hurst
ID: 39721136
Try Notepad instead of Word Pad to see if that makes a difference.

If the old Office program is working on other Windows 7 machines, then something corrupted the operating system on the problem computer or it has a virus that caused problems.

... Thinkpads_User
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Author Closing Comment

by:DwEckert
ID: 39730911
After several days of playing with it, it's come down to a corrupted profile.  Reason:  there are several different file types in the My Documents folder.  Word docs, Excel, PDF, email and none of them would open.

Installed a new profile, user and went through the path to the documents on the original profile and they opened.

Set up and using the new profile exclusively.  That fixes it.  

Thanks for helping me.
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LVL 94

Expert Comment

by:John Hurst
ID: 39730919
@DwEckert - Thank you for the update and I was happy to help.

... Thinkpads_User
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