troubleshooting Question

Intermittent profile unloading issues with Citrix Profile Manager 4.1.1

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_adroit_ asked on
CitrixWindows Server 2008
8 Comments1 Solution4764 ViewsLast Modified:
Hi experts,
 
Hoping someone can help with an Profile Management issue.

I have a reasonably sized farm (40+ farm servers). Application servers are running XenApp 6.5, and have all current hotfixes. All of these are provisioned using PVS 6.0.

We are using Profile Management 4.1.1.5. After the server has been running for a few days, the local cached user profiles are not deleted from the server. I have turned on UPM logging on a number of my servers.

Looking through these logs, this is what I believe the scenario is:
 
Users log on, loading their Citrix profile from the store
Users log off, their profile is unloaded in due course
At some point, the log will show an issue with files from one of a user's profile files
When one of these entries are logged, the user profile folder will not delete
Subsequent users who log on and log off will not have their profiles delete
Restart the 'Citrix Profile Management' service, all existing profile folders will be deleted within 3-5 minutes
Users log on, loading their Citrix profile from the store
Users log off, their profile is unloaded in due course
At some point, the log will show an issue with files from one of a user's profile files
Profiles are not deleted again

Here are some log entries that initiate the issue:

----------
 
2013-12-11;11:57:12.129;WARNING;;;;1092;A cache fill for user 'abc01def' of file 'D:\Users\abc01def\AppData\Roaming\Citrix\RadeCache\e7dc7e04-e9a4-4911-aa7f-6c6ea0d6ecdf\Device\C\Program Files (x86)\appname1\mnu27.psr:CITRIX_SHORT_FILE_NAME' is taking a long time...
 
2013-12-11;11:58:12.297;ERROR;;;;1092;User 'abc01def' appears to have stalled while trying to cache fill file 'D:\Users\abc01def\AppData\Roaming\Citrix\RadeCache\e7dc7e04-e9a4-4911-aa7f-6c6ea0d6ecdf\Device\C\Program Files (x86)\appname1\mnu27.psr:CITRIX_SHORT_FILE_NAME'. User may be blocked.
 
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2013-11-20;10:22:36.152;WARNING;;;;1904;A cache fill for user 'ghi01jkl' of file 'C:\Users\ghi01jkl\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\desktop.ini' is taking a long time...
 
2013-11-20;10:23:36.802;ERROR;;;;1904;User 'ghi01jkl' appears to have stalled while trying to cache fill file 'C:\Users\ghi01jkl\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\desktop.ini'. User may be blocked.
 
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2013-11-23;01:43:14.337;INFORMATION;MYDOMAIN;uvw01xy;3;8692;CheckIfMirroredFilesOutOfSync: Destination file <C:\Users\uvw01xy\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Launch Internet Explorer Browser.lnk> is newer than or equal to source file <\\mydomain.com\citrix\userprofiles\xa6\uvw01xy\UPM_Profile\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Launch Internet Explorer Browser.lnk>.
 
2013-11-23;01:44:55.959;WARNING;;;;1864;A cache fill for user 'uvw01xyz' of file 'C:\Users\uvw01xy\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Launch Internet Explorer Browser.lnk' is taking a long time...
 
2013-11-23;01:45:57.361;ERROR;;;;1864;User 'uvw01xy' appears to have stalled while trying to cache fill file 'C:\Users\uvw01xy\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Launch Internet Explorer Browser.lnk'. User may be blocked.
 
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A particular server may have been up for a couple of days with user profiles loading and unloading correctly, but once these types of entries are logged for one user, this user profile and all user profiles following will not unload at all. If I stop and then restart the 'Citrix Profile Management' service, all existing profiles will be unloaded within 3-5 minutes. Following this, user profiles continue to load and unload correctly, until an entry like the above is logged.
 
Initially I thought it was to do with long paths, however I am not so convinced now.
 
Any help would be appreciated.
ASKER CERTIFIED SOLUTION
_adroit_

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