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Exchange not able to mount the database, why?

Posted on 2013-12-15
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Last Modified: 2013-12-21
This is my MS Exchange server 2007. Currently, it got problem to mount the mailbox database. Please see the error descriptions as follows:

    Error:
    Exchange is unable to mount the database that you specified. Specified database -
    bsimb1\first storage group\Mailbox database: Errorcode: MapiExceptionCallFailed: Unable
    to mount database =(hr=0x80004005, ec=528)

What went wrong, how to solve it?

Thanks in advance.
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Question by:MichaelBalack
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15 Comments
 
LVL 9

Expert Comment

by:guswebb
ID: 39720927
How much free space do you have on a) the drive where the Information Store is located, and b) the drive where your logs are stored?
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Author Comment

by:MichaelBalack
ID: 39720934
Hi guswebb,

The free space is about 120 Gb. Mailbox database data file is stored in D: drive, and logs in E: drive.
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Expert Comment

by:guswebb
ID: 39720937
120GB free space in each of the D: and E: drives?

Can you also confirm if there are any other entries in Event Viewer around the time that the database first dismounted. Please post that information.
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Expert Comment

by:djsharma
ID: 39720941
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LVL 5

Expert Comment

by:nashim khan
ID: 39720988
It sounds like you have removed the log file which has not been commited into  the database. or the server were rebooted unexpectedly for this issue.

If the database has been dismounted correctly(clean shutdown), please moved the Checkpoint file and all Logfiles to a different folder and try to mount database again. If the database has not been dismounted correctly(dirty shutdown). You may need to restore the database with the backup. Or you need to do a database repair.

Also let us know what the event is generated in application event for further better understanding.
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Author Comment

by:MichaelBalack
ID: 39721224
Hi nashimkhan123,

The log files have been accidentally removed by my co-worker, in the bid to increase the hard disk space for log files. After that, this incident happened.

After running eseutil /r /l /d, and eseutil /p; we still can't get the db in "clean shutdown". Please advise what should we do...
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Expert Comment

by:nashim khan
ID: 39721268
Hey


Restore the last successful backup and then try it to mount the database.

Have you checked the /p is successfull or not.
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LVL 1

Author Comment

by:MichaelBalack
ID: 39721337
Hi NashimKhan123,

We decided to restore db and corresponding logs from the backup. After restoring these db and logs into the exchange server, what should we do? Do we just directly mount the database?
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Expert Comment

by:nashim khan
ID: 39721427
First check the health of the database and if you find it in clean shutdown then put it in to the location of the database and then mount it.
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LVL 1

Author Comment

by:MichaelBalack
ID: 39721847
Hi Nashimkhan123,

The restored db wasn't in the clean shutdown state...
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Accepted Solution

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djsharma earned 500 total points
ID: 39723235
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Expert Comment

by:Md. Mojahid
ID: 39723292
Check your hardware resource and also find it out event log so that you can fine it out main region.
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LVL 1

Author Comment

by:MichaelBalack
ID: 39725566
How about any idea for 3rd-party software to repair the db?
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LVL 5

Expert Comment

by:nashim khan
ID: 39726080
Hi,

Please run soft repai /r, normaly the issue is know issue with backup restore.

Try /r and then try to mount the database.
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Author Closing Comment

by:MichaelBalack
ID: 39734119
Ok
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