Exchange not able to mount the database, why?

This is my MS Exchange server 2007. Currently, it got problem to mount the mailbox database. Please see the error descriptions as follows:

    Error:
    Exchange is unable to mount the database that you specified. Specified database -
    bsimb1\first storage group\Mailbox database: Errorcode: MapiExceptionCallFailed: Unable
    to mount database =(hr=0x80004005, ec=528)

What went wrong, how to solve it?

Thanks in advance.
LVL 1
MichaelBalackAsked:
Who is Participating?
 
guswebbCommented:
How much free space do you have on a) the drive where the Information Store is located, and b) the drive where your logs are stored?
0
 
MichaelBalackAuthor Commented:
Hi guswebb,

The free space is about 120 Gb. Mailbox database data file is stored in D: drive, and logs in E: drive.
0
Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

 
guswebbCommented:
120GB free space in each of the D: and E: drives?

Can you also confirm if there are any other entries in Event Viewer around the time that the database first dismounted. Please post that information.
0
 
nashim khanExchange AdministratorCommented:
It sounds like you have removed the log file which has not been commited into  the database. or the server were rebooted unexpectedly for this issue.

If the database has been dismounted correctly(clean shutdown), please moved the Checkpoint file and all Logfiles to a different folder and try to mount database again. If the database has not been dismounted correctly(dirty shutdown). You may need to restore the database with the backup. Or you need to do a database repair.

Also let us know what the event is generated in application event for further better understanding.
0
 
MichaelBalackAuthor Commented:
Hi nashimkhan123,

The log files have been accidentally removed by my co-worker, in the bid to increase the hard disk space for log files. After that, this incident happened.

After running eseutil /r /l /d, and eseutil /p; we still can't get the db in "clean shutdown". Please advise what should we do...
0
 
nashim khanExchange AdministratorCommented:
Hey


Restore the last successful backup and then try it to mount the database.

Have you checked the /p is successfull or not.
0
 
MichaelBalackAuthor Commented:
Hi NashimKhan123,

We decided to restore db and corresponding logs from the backup. After restoring these db and logs into the exchange server, what should we do? Do we just directly mount the database?
0
 
nashim khanExchange AdministratorCommented:
First check the health of the database and if you find it in clean shutdown then put it in to the location of the database and then mount it.
0
 
MichaelBalackAuthor Commented:
Hi Nashimkhan123,

The restored db wasn't in the clean shutdown state...
0
 
Md. MojahidCommented:
Check your hardware resource and also find it out event log so that you can fine it out main region.
0
 
MichaelBalackAuthor Commented:
How about any idea for 3rd-party software to repair the db?
0
 
nashim khanExchange AdministratorCommented:
Hi,

Please run soft repai /r, normaly the issue is know issue with backup restore.

Try /r and then try to mount the database.
0
 
MichaelBalackAuthor Commented:
Ok
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.