Solved

HTML Hyperlinks to word 2013 not working

Posted on 2013-12-16
12
104 Views
Last Modified: 2015-03-18
Hi
i have a local website on my laptop set up as a knowledge base.
Within the website are links back to various word documents on my laptop.
Everything worked fine until i upgraded to Office 2013 Pro.
The links have now stopped working.
regards
Rick
0
Comment
Question by:Rick_Penney
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 5
12 Comments
 
LVL 19

Expert Comment

by:regmigrant
ID: 39721365
When you say they are not working what do you mean?

1. they are shown as hyperlinks but when clicked they generate an error
- what error is shown ?
- does the website log contain any useful pointers?

2. They are no longer shown as hyperlinks
- try to retype one of them and see if it helps

3. They show as hyperlinks but when clicked they don't open the document
- try holding ctrl when clicking the link

If none of these apply post a sample of the links and I'll look further

Reg
0
 

Author Comment

by:Rick_Penney
ID: 39721438
Hi, many thanks for your reply.
When viewing any of my html pages in IE, when i click on a hyperlink to a doc file, the screen just flashes and goes back to the same page just like you would expect if the link was going to "#"
An example of the code is
  <li class="faq"><span class="listings"><a href="Documents/errors/redirector.doc" target="_blank" class="faq">Event ID 3019 Source mrxdmb - The redirector failed to determine the connection type</a></span></li>
It has only stopped working when i upgraded Office 2010 to Office 2013 so i guess its probably something in the trust settings.
regards
Rick
0
 
LVL 19

Expert Comment

by:regmigrant
ID: 39721508
You can try adding the website information to the 'trusted' location centre in Trust Settings to see if it helps but the I would expect Word to load and then fail if that were the case - from what you've said its the Website that's having the problem but here's some relevant information on Trust Centre and protected view:
http://technet.microsoft.com/en-us/library/ee857087.aspx

can you post some of the hyperlinks that are failing and let us know which web server you are running?

Reg
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 19

Expert Comment

by:regmigrant
ID: 39721552
Just a sense check - if you navigate directly to one of the documents and double click it from within Explorer (ie: open it directly instead of via the web page)

- is it still registered to Office/Word, ie: it opens normally?

I ask because an MS patch recently snafu'd the file associations and its best to be sure they are in place before we look for more esoteric problems.


also - how are the hyperlinks on the page generated/refreshed?

Reg
0
 

Author Comment

by:Rick_Penney
ID: 39721562
Hi, i had a look at the protected view doc you gave me the link for and checked the file block settings in word, but they are set ok, the docs when lauched from the html page dont even open in protected view, they simply dont open, and i dont get any error message.
I can however open every document from Windows Explorer.
many thanks for your help so far.
cheers
0
 
LVL 19

Expert Comment

by:regmigrant
ID: 39721570
Then the problem must lie with the hyperlinks themselves or the web site interpretation of them.

Are they 'static' or do they get re-generated each time the page is loaded? Can you post a sample of the hyperlink and a snippet of the code that generates them?

Reg
0
 

Author Comment

by:Rick_Penney
ID: 39721598
Hi, i did include a sample of the code in my second post
If i copy the contents of the website to DVD and try it on this PC i get the same results.
If i put the DVD in another PC running Office 2003 it works fine.
I will just try and reset my IE and re-test incase its the browser but the only thing  that has changed recently is the upgrade to Office 2013.
post back in a mo.
0
 
LVL 19

Expert Comment

by:regmigrant
ID: 39721617
Oh sorry - I read the 'event ID' and took it to be a quote from the error log! - does the server error log indicate why the link failed?

Worth trying on firefox or chrome as well if you can

Reg
0
 

Author Comment

by:Rick_Penney
ID: 39721634
Hi, there is nothing recorded in any of Windows Event logs.
I have reset the browser and re ticked the option to allow active content to run in files on my computer and from Cds.

I have tested it on Firefox and it works fine so it looks like its IE9 thats throwing a hissy fit.
0
 

Accepted Solution

by:
Rick_Penney earned 0 total points
ID: 39721860
Hi
I have just installed IE 10 64bit and the links work ok again.
I take it all back MS Office 2013...
Thanks for your help
Rick
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will show you how to use shortcut menus in the Access run-time environment.
This article will guide you to convert a grid from a picture into Excel format using Microsoft OneNote and no other 3rd party application.
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question