Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17


AC Wireless Router With N-Based Laptop?

Posted on 2013-12-16
Medium Priority
Last Modified: 2016-11-23
I know this is a general question but we have an AC router and several Dell Vostro laptops (about 2 years old).  Only one will not connect to the AC router.  Should a uninstall and reinstall of the driver do it or would you recommend something else?
Question by:gta2011
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
LVL 98

Accepted Solution

John Hurst earned 2000 total points
ID: 39721315
Try first uninstalling and reinstalling the driver on the problem machine. Make sure you have the most recent driver.

There is a wireless switch that turns wireless OFF manually. I assume that switch is ON.

The step after these would be to try a different network card. You can get a different card or try with a USB wireless adapter to test.

.... Thinkpads_User

Author Comment

ID: 39721319
The wireless is on and can see the access point however it just doesn't want to connect to it.
LVL 98

Expert Comment

by:John Hurst
ID: 39721326
Another thing to try is to update the firmware in the router. It should be OK if some devices can connect, but updating the firmware might help.

Also on the router side, if the network card ideas do not work, make a note of your router settings (especially wireless) and do a hard reset of the router back to factory specifications. Then set it up again.

.... Thinkpads_User
LVL 98

Expert Comment

by:John Hurst
ID: 39721334
The wireless is on and can see the access point however it just doesn't want to connect to it.

So then try the steps above for both wireless NIC and for the router.

.... Thinkpads_User

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Sometimes a user will call me frantically, explaining that something has gone wrong and they have tried everything (read - they have messed it up more and now need someone to clean up) and it still does no good, can I help them?!  Usually the standa…
Shadow IT is coming out of the shadows as more businesses are choosing cloud-based applications. It is now a multi-cloud world for most organizations. Simultaneously, most businesses have yet to consolidate with one cloud provider or define an offic…
After creating this article (, I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question