AC Wireless Router With N-Based Laptop?

Posted on 2013-12-16
Last Modified: 2016-11-23
I know this is a general question but we have an AC router and several Dell Vostro laptops (about 2 years old).  Only one will not connect to the AC router.  Should a uninstall and reinstall of the driver do it or would you recommend something else?
Question by:gta2011
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Accepted Solution

John Hurst earned 500 total points
ID: 39721315
Try first uninstalling and reinstalling the driver on the problem machine. Make sure you have the most recent driver.

There is a wireless switch that turns wireless OFF manually. I assume that switch is ON.

The step after these would be to try a different network card. You can get a different card or try with a USB wireless adapter to test.

.... Thinkpads_User

Author Comment

ID: 39721319
The wireless is on and can see the access point however it just doesn't want to connect to it.
LVL 95

Expert Comment

by:John Hurst
ID: 39721326
Another thing to try is to update the firmware in the router. It should be OK if some devices can connect, but updating the firmware might help.

Also on the router side, if the network card ideas do not work, make a note of your router settings (especially wireless) and do a hard reset of the router back to factory specifications. Then set it up again.

.... Thinkpads_User
LVL 95

Expert Comment

by:John Hurst
ID: 39721334
The wireless is on and can see the access point however it just doesn't want to connect to it.

So then try the steps above for both wireless NIC and for the router.

.... Thinkpads_User

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