AC Wireless Router With N-Based Laptop?

Posted on 2013-12-16
Last Modified: 2016-11-23
I know this is a general question but we have an AC router and several Dell Vostro laptops (about 2 years old).  Only one will not connect to the AC router.  Should a uninstall and reinstall of the driver do it or would you recommend something else?
Question by:gta2011
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
LVL 96

Accepted Solution

Experienced Member earned 500 total points
ID: 39721315
Try first uninstalling and reinstalling the driver on the problem machine. Make sure you have the most recent driver.

There is a wireless switch that turns wireless OFF manually. I assume that switch is ON.

The step after these would be to try a different network card. You can get a different card or try with a USB wireless adapter to test.

.... Thinkpads_User

Author Comment

ID: 39721319
The wireless is on and can see the access point however it just doesn't want to connect to it.
LVL 96

Expert Comment

by:Experienced Member
ID: 39721326
Another thing to try is to update the firmware in the router. It should be OK if some devices can connect, but updating the firmware might help.

Also on the router side, if the network card ideas do not work, make a note of your router settings (especially wireless) and do a hard reset of the router back to factory specifications. Then set it up again.

.... Thinkpads_User
LVL 96

Expert Comment

by:Experienced Member
ID: 39721334
The wireless is on and can see the access point however it just doesn't want to connect to it.

So then try the steps above for both wireless NIC and for the router.

.... Thinkpads_User

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We recently endured a series of broadcast storms that caused our ISP to shut us down for brief periods of time. After going through a multitude of tests, we determined that the issue was related to Intel NIC drivers on some new HP desktop computers …
I'm a big fan of Windows' offline folder caching and have used it on my laptops for over a decade.  One thing I don't like about it, however, is how difficult Microsoft has made it for the cache to be moved out of the Windows folder.  Here's how to …
After creating this article (, I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
Suggested Courses

632 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question