Crystal Report - Saving Custom Paper Size

I have created 7 different reports in crystal reports, these have to be printed on specific sized paper, such as 7 inches x 21.25 inches, which the printer, a Kinoca Minolta mc7450 PCL6 can produce, however, the only way I can work with this paper size is:
- I created the personalized paper size in print preferences
- I saved the settings under a specific name on the print preferences
- I open page setup
- Select Custom Paper Size

There are two problems with this:
1. the reports default back to letter everything I close them
2. this procedure is too complicated and too long for the user to execute

Any help would be greatly appreciated

Thank you
data-informatiqueAsked:
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mlmccConnect With a Mentor Commented:
You have to create a CUSTOM PAPER SIZE in the printer driver.  It then has to be added to each user.

Here are instructions for XP and Win 2K
http://support.microsoft.com/kb/826357

Instructions for Win 7 and 8
http://www.binarynow.com/pdf-conversion/create-custom-paper-size-windows-8-pdf-impress/

mlmcc
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mlmccCommented:
WHat version of Crystal?
The newer versions (CR 2008 and later) have the option to dissociate the paper size from the printer.

In earlier versions you have to set a custom paper size in the printer through the printer driver and Windows.

You have to set it for each printer driver and it must be in the same index for each printer.

mlmcc
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data-informatiqueAuthor Commented:
I am using Crystal Report 11.5 on Windows 7
There is a box on page setup that I can check for "No printer (optimize for screen display), however whether I check that box or not, the report keeps getting back to Letter and there is no place, that I can see, on the page setup to configure the custom size
Could you please tell me what I need to do so that every time each report is opened they have the appropriate customized paper size
Thank you
Jeanne
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Mathias MacielWen ResearcherCommented:
I've the same issue, I created a custom paper size at printer driver but SAP (I don't know if it's guilty) SAP doesn't save my custom size and goes back to Letter that is default size, when I click at File > Page Design it occurs
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mlmccCommented:
Please open a new question.

mlmcc
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