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Solved

BSOD on New PC build

Posted on 2013-12-16
7
423 Views
Last Modified: 2014-04-12
Getting the folowing on windbg, any help would be appretiated.
It is a new system:
ASUS Sabertooth Z87 (ytemp is 77.0*F)
Intel i7 4770k (Temp is 78.8*F)
Kingston 4x8 RAM (Temp is 93.0*F)
Seidon 240m water cooler
Samsung 840EVO 240g SSD Hdd
EVGA geforce760 (Temp is 75.2*F)

All items have been verified compatable with ASUS

Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\121613-7093-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*c:/symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:/symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
Machine Name:
Kernel base = 0xfffff801`45687000 PsLoadedModuleList = 0xfffff801`4594b990
Debug session time: Mon Dec 16 08:05:28.659 2013 (UTC - 5:00)
System Uptime: 0 days 0:57:50.643
Loading Kernel Symbols
...............................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
.............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, ffffe000026e8028, bf800000, 124}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

6: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000026e8028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  f

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
ffffd000`207e7d78 fffff801`4564dcdf : 00000000`00000124 00000000`00000000 ffffe000`026e8028 00000000`bf800000 : nt!KeBugCheckEx
ffffd000`207e7d80 fffff801`4583ed41 : 00000000`00000001 ffffe000`003af8d0 ffffe000`003af8d0 ffffe000`026e8028 : hal!HalBugCheckSystem+0xcf
ffffd000`207e7dc0 fffff801`4564e16c : 00000000`00000728 00000000`00000006 ffffd000`207e81b0 00000000`00000000 : nt!WheaReportHwError+0x22d
ffffd000`207e7e20 fffff801`4564e4d9 : ffffe000`00000010 ffffe000`003af8d0 ffffd000`207e7fc8 ffffe000`003af8d0 : hal!HalpMcaReportError+0x50
ffffd000`207e7f70 fffff801`4564e3c4 : ffffe000`003aef60 00000000`00000001 00000000`00000006 00000000`00000000 : hal!HalpMceHandlerCore+0xe1
ffffd000`207e7fc0 fffff801`4564e60e : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
ffffd000`207e8000 fffff801`4564e78f : ffffe000`003aef60 ffffd000`207e8230 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
ffffd000`207e8030 fffff801`457df7bb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
ffffd000`207e8060 fffff801`457df571 : 00000000`00000000 fffff801`457df4f2 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
ffffd000`207e81a0 fffff800`01802214 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
ffffd000`207f38e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!MWaitIdle+0x18


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_cache

FAILURE_ID_HASH:  {4c8f3f5e-1af5-ed8b-df14-d42663b1dfa7}

Followup: MachineOwner
---------
0
Comment
Question by:whroadmin
  • 5
7 Comments
 

Author Comment

by:whroadmin
ID: 39721402
The dmp file can be found here.

http://sdrv.ms/18uSjJy
0
 
LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 39721512
Points to Intel.

Can you go to:
http://www.intel.com/p/en_US/support/detect

and update all Drivers that are needed?
0
 

Author Comment

by:whroadmin
ID: 39721519
All drivers have been updated
0
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LVL 92

Expert Comment

by:nobus
ID: 39723327
i would remove-inspect- and reinstall the cpu
if it still has problems, you can repalce the motherboard  -it reports an uncorrectable hardware error in the processor cache

you did not overclock?


here they say it is the Asus AI Suite :  last post from millerdude
http://www.tomshardware.co.uk/answers/id-1743153/asus-pro-suite-iii-error-starting-4way-optimization.html


here a discussion on a similar erroron the same board :
http://www.overclockers.com/forums/showthread.php?t=733418
0
 

Author Comment

by:whroadmin
ID: 39723645
I have replaced the Motherboard, i have removed and reinstalled the CPU when changing out Motherboard.

I do not over clock.

I will try uninstalling the AI program and see if that helps.
0
 

Accepted Solution

by:
whroadmin earned 0 total points
ID: 39983627
It was the memory not being compatable with the Mother board.
0
 

Author Closing Comment

by:whroadmin
ID: 39995806
it was the correct answer
0

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