Solved

Druapl - Admin access works on my computer but not always on clients computer

Posted on 2013-12-16
6
239 Views
Last Modified: 2013-12-19
I've inherited a Drupal website and all seems fine.

I can login to the admin user and administer everything I want to. No problems.

My customer, using the same URL, with the same admin user credentials can see some parts of the Drupal admin system, but others keep on asking him to re-enter the username and password.

This happens on the Drupal Admin Dashboard and Content pages.
Client just gets a popup dialog asking for the admin username and password.
We renter the correct details and the dialog just keeps on popping up.

Can anyone help us to determine what is different on my clients computer / browser from that of ours?

We've tried in Firefox / Internet Explorer and Chrome.

Is this IP address related ?
Only difference we can see is that he is on Windows XP whilst we are on Windows 7 - surely that cannot make a difference?
0
Comment
Question by:Sean Clarke
  • 3
  • 3
6 Comments
 
LVL 17

Expert Comment

by:nanharbison
ID: 39722923
So you and your client are logging in with the SAME user name and password, correct?
Did you try clearing the cache, or did your client try clearing the browsing history?
Also, are you both using IE. or Firefox, or something else?
And did you check Configuration -> People -> IP address blocking and see if any IP addresses are being blocked?
0
 
LVL 1

Author Comment

by:Sean Clarke
ID: 39723319
Hi nanharbison,

So you and your client are logging in with the SAME user name and password, correct?
**** Yes - correct

Did you try clearing the cache, or did your client try clearing the browsing history?
**** yes cleared on each browser we've tested this on

Also, are you both using IE. or Firefox, or something else?
**** We're tried in Chrome, Firefox and Internet Explorer

And did you check Configuration -> People -> IP address blocking and see if any IP addresses are being blocked?
**** There are no blocked IP addresses listed in this section.
0
 
LVL 17

Expert Comment

by:nanharbison
ID: 39723588
What version of Drupal is this?
0
Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
LVL 1

Author Comment

by:Sean Clarke
ID: 39723627
Drupal 7.16
0
 
LVL 17

Accepted Solution

by:
nanharbison earned 500 total points
ID: 39725318
That is very out of date, maybe you should back up the database and files and then update it to 7.24. Maybe that would solve the problems. Version 7.16 is 8 versions old.
0
 
LVL 1

Author Closing Comment

by:Sean Clarke
ID: 39728904
Updated Drupal to the latest version and reset all passwords, flushed the browser cache and we're up and running.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

This article is for those that are having major problems with users upload files such as pictures to their profile. The solution is simple and has to do with correcting the directory paths. With some experimenting and testing i got it fixed. Note…
RTL (right to left) web applications aiming for audiences speaking languages like Hebrew or Arabic, are generally more complicated than the same applications aiming for audiences speaking Latin based languages. The main difference lies of course …

680 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question