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Druapl - Admin access works on my computer but not always on clients computer

Posted on 2013-12-16
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Last Modified: 2013-12-19
I've inherited a Drupal website and all seems fine.

I can login to the admin user and administer everything I want to. No problems.

My customer, using the same URL, with the same admin user credentials can see some parts of the Drupal admin system, but others keep on asking him to re-enter the username and password.

This happens on the Drupal Admin Dashboard and Content pages.
Client just gets a popup dialog asking for the admin username and password.
We renter the correct details and the dialog just keeps on popping up.

Can anyone help us to determine what is different on my clients computer / browser from that of ours?

We've tried in Firefox / Internet Explorer and Chrome.

Is this IP address related ?
Only difference we can see is that he is on Windows XP whilst we are on Windows 7 - surely that cannot make a difference?
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Question by:Sean Clarke
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6 Comments
 
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Expert Comment

by:nanharbison
ID: 39722923
So you and your client are logging in with the SAME user name and password, correct?
Did you try clearing the cache, or did your client try clearing the browsing history?
Also, are you both using IE. or Firefox, or something else?
And did you check Configuration -> People -> IP address blocking and see if any IP addresses are being blocked?
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Author Comment

by:Sean Clarke
ID: 39723319
Hi nanharbison,

So you and your client are logging in with the SAME user name and password, correct?
**** Yes - correct

Did you try clearing the cache, or did your client try clearing the browsing history?
**** yes cleared on each browser we've tested this on

Also, are you both using IE. or Firefox, or something else?
**** We're tried in Chrome, Firefox and Internet Explorer

And did you check Configuration -> People -> IP address blocking and see if any IP addresses are being blocked?
**** There are no blocked IP addresses listed in this section.
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Expert Comment

by:nanharbison
ID: 39723588
What version of Drupal is this?
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Author Comment

by:Sean Clarke
ID: 39723627
Drupal 7.16
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Accepted Solution

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nanharbison earned 500 total points
ID: 39725318
That is very out of date, maybe you should back up the database and files and then update it to 7.24. Maybe that would solve the problems. Version 7.16 is 8 versions old.
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Author Closing Comment

by:Sean Clarke
ID: 39728904
Updated Drupal to the latest version and reset all passwords, flushed the browser cache and we're up and running.
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More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

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