Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Druapl - Admin access works on my computer but not always on clients computer

Posted on 2013-12-16
6
Medium Priority
?
247 Views
Last Modified: 2013-12-19
I've inherited a Drupal website and all seems fine.

I can login to the admin user and administer everything I want to. No problems.

My customer, using the same URL, with the same admin user credentials can see some parts of the Drupal admin system, but others keep on asking him to re-enter the username and password.

This happens on the Drupal Admin Dashboard and Content pages.
Client just gets a popup dialog asking for the admin username and password.
We renter the correct details and the dialog just keeps on popping up.

Can anyone help us to determine what is different on my clients computer / browser from that of ours?

We've tried in Firefox / Internet Explorer and Chrome.

Is this IP address related ?
Only difference we can see is that he is on Windows XP whilst we are on Windows 7 - surely that cannot make a difference?
0
Comment
Question by:Sean Clarke
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 17

Expert Comment

by:nanharbison
ID: 39722923
So you and your client are logging in with the SAME user name and password, correct?
Did you try clearing the cache, or did your client try clearing the browsing history?
Also, are you both using IE. or Firefox, or something else?
And did you check Configuration -> People -> IP address blocking and see if any IP addresses are being blocked?
0
 
LVL 1

Author Comment

by:Sean Clarke
ID: 39723319
Hi nanharbison,

So you and your client are logging in with the SAME user name and password, correct?
**** Yes - correct

Did you try clearing the cache, or did your client try clearing the browsing history?
**** yes cleared on each browser we've tested this on

Also, are you both using IE. or Firefox, or something else?
**** We're tried in Chrome, Firefox and Internet Explorer

And did you check Configuration -> People -> IP address blocking and see if any IP addresses are being blocked?
**** There are no blocked IP addresses listed in this section.
0
 
LVL 17

Expert Comment

by:nanharbison
ID: 39723588
What version of Drupal is this?
0
Moving data to the cloud? Find out if you’re ready

Before moving to the cloud, it is important to carefully define your db needs, plan for the migration & understand prod. environment. This wp explains how to define what you need from a cloud provider, plan for the migration & what putting a cloud solution into practice entails.

 
LVL 1

Author Comment

by:Sean Clarke
ID: 39723627
Drupal 7.16
0
 
LVL 17

Accepted Solution

by:
nanharbison earned 1500 total points
ID: 39725318
That is very out of date, maybe you should back up the database and files and then update it to 7.24. Maybe that would solve the problems. Version 7.16 is 8 versions old.
0
 
LVL 1

Author Closing Comment

by:Sean Clarke
ID: 39728904
Updated Drupal to the latest version and reset all passwords, flushed the browser cache and we're up and running.
0

Featured Post

Will your db performance match your db growth?

In Percona’s white paper “Performance at Scale: Keeping Your Database on Its Toes,” we take a high-level approach to what you need to think about when planning for database scalability.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article is for those that are having major problems with users upload files such as pictures to their profile. The solution is simple and has to do with correcting the directory paths. With some experimenting and testing i got it fixed. Note…
RTL (right to left) web applications aiming for audiences speaking languages like Hebrew or Arabic, are generally more complicated than the same applications aiming for audiences speaking Latin based languages. The main difference lies of course …
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
This tutorial will teach you the special effect of super speed similar to the fictional character Wally West aka "The Flash" After Shake : http://www.videocopilot.net/presets/after_shake/ All lightning effects with instructions : http://www.mediaf…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question