Acrobat XI Measuring Tool, Units Displayed

I have a user that is using Acrobat XI Standard.  He is using the measuring tool.  Normally, when he has the scale ratio set, the units displayed when he measures on the document are read out in the second unit in the scale ratio.  In other words, he has the first part of the Scale Ratio set as 1 Inch, then that EQUALS 40 Feet.  (The PAGE UNITS is set to inches).
When he then draws a line (an inch long), the displayed number is 1.  Normally, it would say 40 feet.  He says he has been using it fine for many months, and today it reads 1 rather than the 40 feet.  
In addition, it would usually say 1 INCH, if that is what it was equal to.  This just says 1.  No reading of units.
If anyone has a suggestion, I would appreciate it.  I looked in the Measure Preferences, and the Properties.  I tried toggling "Use Scale and Units from Document (when present)," that did not change anything.  I toggled "Enable Measurement Markup," that did not change anything.
pogo1800Asked:
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Steven HarrisConnect With a Mentor PresidentCommented:
Thanks for the screenshots.

I have replicated your settings exactly and I am still unable to reproduce the display error.

The last question I would have is:

Is this the only document in which this error occurs, or does this happen all of the time now, no matter the document source?

If this is a rampant error at this point, I would venture to say that a re-install/repair may be necessary.
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Steven HarrisPresidentCommented:
Check the Preferences (ctrl+k) for Measuring (Geo) for similar values.

Measuring (Geo)
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pogo1800Author Commented:
I'm not sure what your suggestion is exactly.  

What do you mean by "similar values?"

What setting would I change in order to fix my issue?

I do not see anything that would allow me to see the correct units displayed on the measurements made on the PDF.
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Steven HarrisPresidentCommented:
What I am looking for is the deviation between the values I displayed and the values that are in use.  I am not able to reproduce the issue on my machine.
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pogo1800Author Commented:
I have no idea what you are talking about.  Are you asking me a question?  Did you read what my issue was?  I don't mean to sound mean, but I think you might be mistaken about what entry your are commenting on.
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Steven HarrisPresidentCommented:
I apologize if I am not being clear.  I have not been able to reproduce this error on my machine, so I am looking for feedback on your current setup - It may be better to ask this as a question:

What are the current settings of the Measuring (Geo) page?  Can you provide a screenshot for verification?  Can you also verify the settings used on the Measuring (2D) and Measuring (3D) pages?

One other thing to note is that by changing the settings, they are enabled for future measurements and will not affect the current measurements, so after each setting is changed, you will need to make a new measurement to verify the changes.
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pogo1800Author Commented:
Ok, sorry.  I am attaching all of the screen shots.  It is a matter that the display on the line, where I would expect to see say, 30 Feet, or 10 Yds, I see simply, 1.00.  Yes, 1.00.  No 1 Inches.  Just 1.00.  If I pull it out longer, it does get larger, 1.05, 1.25, etc.  But the ratio is set to 1 inch = 40 feet.  On other machines, I see the line labeled 40 feet.
I haven't uninstalled and reinstalled yet which I will do, just wondering if anyone knew if there was a reason that the label on the measured line would not display as the ratio'd number.
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pogo1800Author Commented:
The issue was that the PDF document was corrupt.
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