Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Mouse and Keyboard not recognized  Win 7 hm prem

Posted on 2013-12-16
11
Medium Priority
?
310 Views
Last Modified: 2016-11-23
Windows 7 Home Premium.  After installing HP printer, on restart mouse and keyboard are not recognized.  Mouse and Keyboard work great in BIOS and up to the point where Windows starts.  Then unresponsive.  Tried every option I know and found on google.  Ran Windows restore disk, everything checks out fine.  Doesn't matter if it's a normal startup or safe mode.  Windows will not see either M or KB.  Called Dell...they say the only option is a clean reinstall.  i find it hard to believe for a Mouse and KB not working.  Boots fine in to Windows...normal or safe mode, but no M or KB.

Trying very hard not to flatten their computer.  Any thoughts?
0
Comment
Question by:trgreer
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
11 Comments
 
LVL 98

Expert Comment

by:John Hurst
ID: 39722013
Is it a USB connected printer?  I wonder if that messed with the USB ports.  Can you shut down all the way, disconnect the printer and then start up.

Any luck?  

Can you try a different keyboard in a different USB port?

.... Thinkpads_User
0
 

Author Comment

by:trgreer
ID: 39722029
Printer is not connected.  Different KB and Mouse, changed USB ports.  Booted with SpotMau, Mouse and KB work fine, so it's definitely the installed OS where the problem lies.  But, like I said...cannot use Mouse and KB when windows starts to load.  Can't find a way to troubleshoot the OS without them.
0
 
LVL 10

Assisted Solution

by:tmoore1962
tmoore1962 earned 375 total points
ID: 39722108
F8 and do system restore to a point prior to printer install. If that doesn't work you can boot from win7 DVD and try a repair
0
Veeam Disaster Recovery in Microsoft Azure

Veeam PN for Microsoft Azure is a FREE solution designed to simplify and automate the setup of a DR site in Microsoft Azure using lightweight software-defined networking. It reduces the complexity of VPN deployments and is designed for businesses of ALL sizes.

 
LVL 98

Assisted Solution

by:John Hurst
John Hurst earned 750 total points
ID: 39722133
Something has corrupted your OS in a serious way. Does the computer have a PS/2 keyboard port?  And if not, the take drive out to a carrier to recover the data and rebuild the computer.
..... Thinkpads_User
0
 
LVL 50

Assisted Solution

by:jcimarron
jcimarron earned 375 total points
ID: 39722294
trgreer--
Try a Repair Install
http://www.sevenforums.com/tutorials/3413-repair-install.html
This should not affect personal data and installed programs, but a backup first is always a good idea.
0
 

Author Comment

by:trgreer
ID: 39733197
No solution found, had to rebuild
0
 

Author Comment

by:trgreer
ID: 39733207
I've requested that this question be closed as follows:

Accepted answer: 0 points for trgreer's comment #a39733197

for the following reason:

No solution found.
0
 
LVL 98

Accepted Solution

by:
John Hurst earned 750 total points
ID: 39733208
I suggested above that you had to rebuild the computer http://#a39722133

Accordingly you cannot accept your later solution which is the same as mine.

.... Thinkpads_User
0
 

Author Comment

by:trgreer
ID: 39733270
Part of the question:

Called Dell...they say the only option is a clean reinstall.
0
 
LVL 98

Expert Comment

by:John Hurst
ID: 39733646
@trgreer - Thank you for following up.  ... Thinkpads_User
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

First some basics on Windows 7 Backup.  It has 2 components one is a file based backup which is stored in .zip files each zip is split at around 200 Megabytes and there is the Image Backup which is as the name implies a total image of the partition …
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

609 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question