asked on Mouse and Keyboard not recognized Win 7 hm prem
Windows 7 Home Premium. After installing HP printer, on restart mouse and keyboard are not recognized. Mouse and Keyboard work great in BIOS and up to the point where Windows starts. Then unresponsive. Tried every option I know and found on google. Ran Windows restore disk, everything checks out fine. Doesn't matter if it's a normal startup or safe mode. Windows will not see either M or KB. Called Dell...they say the only option is a clean reinstall. i find it hard to believe for a Mouse and KB not working. Boots fine in to Windows...normal or safe mode, but no M or KB.
Trying very hard not to flatten their computer. Any thoughts?
Trying very hard not to flatten their computer. Any thoughts?
Windows 7Dell
Last Comment
John
ASKER
Printer is not connected. Different KB and Mouse, changed USB ports. Booted with SpotMau, Mouse and KB work fine, so it's definitely the installed OS where the problem lies. But, like I said...cannot use Mouse and KB when windows starts to load. Can't find a way to troubleshoot the OS without them.
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ASKER
No solution found, had to rebuild
ASKER
I've requested that this question be closed as follows:
Accepted answer: 0 points for trgreer's comment #a39733197
for the following reason:
No solution found.
Accepted answer: 0 points for trgreer's comment #a39733197
for the following reason:
No solution found.
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ASKER
Part of the question:
Called Dell...they say the only option is a clean reinstall.
Called Dell...they say the only option is a clean reinstall.
@trgreer - Thank you for following up. ... Thinkpads_User
Any luck?
Can you try a different keyboard in a different USB port?
.... Thinkpads_User