Logging actual time when mails arrive in Outlook
Posted on 2013-12-16
I have a number of different clients that would use Google Apps for Business and mostly there are no issues. However there is one company that keeps reporting mails arriving in late in to Outlook. This is actually only two users out of 26. They are actually the two busiest mail users in the company.
I have gone through a number of support tickets with Google for each of the users and every time it ends up being something on the local machine. However I keep getting reports from them saying that mails are arriving late (up to 18 hours).
I would like to be able to test one thing first before contacting Google again. And that is, are they just missing them coming in and when they eventually do see them in Outlook they presume the nails have just arrived.
They both have scores of rules in place so mails may never actually appear in the inbox, but are put immediately in to pre-determined company folders. They would both receive hundreds of mails a day and that is why I need to rule out human error.
So. Is there a way to time stamp mails as they arrive in to Outlook itself. For instance. If a mail is sent on a Saturday when the user is not working, and when the user comes in on the Monday all the mails arrive in to Outlook. Is there a way to see that Outlook first received the mail at 09.03 on the Monday and not the Saturday send time?
Or is there a way to see at what time each individual mail is pulled from the google mail server?