Logging actual time when mails arrive in Outlook
Hi There
I have a number of different clients that would use Google Apps for Business and mostly there are no issues. However there is one company that keeps reporting mails arriving in late in to Outlook. This is actually only two users out of 26. They are actually the two busiest mail users in the company.
I have gone through a number of support tickets with Google for each of the users and every time it ends up being something on the local machine. However I keep getting reports from them saying that mails are arriving late (up to 18 hours).
I would like to be able to test one thing first before contacting Google again. And that is, are they just missing them coming in and when they eventually do see them in Outlook they presume the nails have just arrived.
They both have scores of rules in place so mails may never actually appear in the inbox, but are put immediately in to pre-determined company folders. They would both receive hundreds of mails a day and that is why I need to rule out human error.
So. Is there a way to time stamp mails as they arrive in to Outlook itself. For instance. If a mail is sent on a Saturday when the user is not working, and when the user comes in on the Monday all the mails arrive in to Outlook. Is there a way to see that Outlook first received the mail at 09.03 on the Monday and not the Saturday send time?
Or is there a way to see at what time each individual mail is pulled from the google mail server?
regards
Damien
I have a number of different clients that would use Google Apps for Business and mostly there are no issues. However there is one company that keeps reporting mails arriving in late in to Outlook. This is actually only two users out of 26. They are actually the two busiest mail users in the company.
I have gone through a number of support tickets with Google for each of the users and every time it ends up being something on the local machine. However I keep getting reports from them saying that mails are arriving late (up to 18 hours).
I would like to be able to test one thing first before contacting Google again. And that is, are they just missing them coming in and when they eventually do see them in Outlook they presume the nails have just arrived.
They both have scores of rules in place so mails may never actually appear in the inbox, but are put immediately in to pre-determined company folders. They would both receive hundreds of mails a day and that is why I need to rule out human error.
So. Is there a way to time stamp mails as they arrive in to Outlook itself. For instance. If a mail is sent on a Saturday when the user is not working, and when the user comes in on the Monday all the mails arrive in to Outlook. Is there a way to see that Outlook first received the mail at 09.03 on the Monday and not the Saturday send time?
Or is there a way to see at what time each individual mail is pulled from the google mail server?
regards
Damien
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agreed - but the perceived problem is with delivery from Google - if the timestamp at the server matches the timestamp at Outlook - with a small margin then the problem is outside this chain. If the server stamp is significantly different from Outlook then the problem is between the server and the client. I'm just suggesting a way to clarify so a proper conversation can be had with support.
There is no difference. As I elaborated on, the ReceivedTime of Outlook is nothing more than the timestamp visible in the header - when the last server in the chain received the mail, and that is Google.
If there is a local mail server, it's different.
If there is a local mail server, it's different.
Aha, I see what you mean.
I was assuming there *is* a local server and OP should look through the header chain to find when the first local server received it to compare that to Outlook - I don't see how Google would be able to (realistically) claim a client side issue if the servers are all theirs unless the senders are collaborating in some kind of scam :)
I was assuming there *is* a local server and OP should look through the header chain to find when the first local server received it to compare that to Outlook - I don't see how Google would be able to (realistically) claim a client side issue if the servers are all theirs unless the senders are collaborating in some kind of scam :)
ASKER
Just to let you know that google can only check their own servers and have always done so. However they have also checked all local logs on client's PC and they just made recommendations of what to do locally to help fix the issue.
I was asking this question to help rule out human error on the clients side. I hope to have access to the PCs this evening and I will run a few checks on it again then.
I was asking this question to help rule out human error on the clients side. I hope to have access to the PCs this evening and I will run a few checks on it again then.
ASKER
Thank you guys. This went on for another couple of weeks and then a new machine was bought and put in place. Since this there has been little or no issues. So it looks like the bulk of the issue was on the client's PC.
That only reports the mail server timestamps. Outlook does not add anything to the header, so you do not know at which time Outlook received the mail.