Station is not accessible (it is offline or blocked by fw)

Posted on 2013-12-16
Medium Priority
Last Modified: 2013-12-21
I have a Windows 2003 SBS server running AVG 2013 admin console (2013.0.2892)
When I try to install AVG on a new Windows 7 Pro desktop I get the message "Station is not accessible (it is offline or blocked by fw)"
I have turned the firewall off on the PC, applied every update known to man but it still won't go. It knows the PC is there because it detects it and says that AVG is not installed - very true, it's not installed because it thinks it's blocked.

This is one of two identical new PCs and they both behave the same.
Question by:ClintonK
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LVL 31

Expert Comment

by:Thomas Zucker-Scharff
ID: 39722542
Is UAC active on these workstations?  Some consoles cannot tolerate UAC.  Turn it off, if it is on and try again.  Also can you RDP from the server to the workstations, can you ping them?

Author Comment

ID: 39722588
Yes, it was on and I've now turned it off but still the same unfortunately.
Yes, I can ping them and the IP addresses are correct with what AVG thinks. I can also RDP to them ok.
LVL 31

Expert Comment

by:Thomas Zucker-Scharff
ID: 39722601
Have you tried calling AVG support and asking them what the problem could be?  I have done the same thing with the AV/AM I am using and although it took them some time, they eventually figured out the problem.

In my case it was a combined problem with UAC/conflicting software/firewalls/ and network discovery not being set up properly by default.
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Author Comment

ID: 39722605
yes, I'll give them a call tomorrow. They have a chat facility but they're offline just now

Accepted Solution

ClintonK earned 0 total points
ID: 39723389
I have fixed the problem by uninstalling the AVG Admin console, deleting the AVG database and then re-installing both.

Author Closing Comment

ID: 39733427
Uninstalling and reinstalling AVG has cured the problem and has made the admin of AVG faster. There must have been a database corruption I would imagine.

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