Station is not accessible (it is offline or blocked by fw)

I have a Windows 2003 SBS server running AVG 2013 admin console (2013.0.2892)
When I try to install AVG on a new Windows 7 Pro desktop I get the message "Station is not accessible (it is offline or blocked by fw)"
I have turned the firewall off on the PC, applied every update known to man but it still won't go. It knows the PC is there because it detects it and says that AVG is not installed - very true, it's not installed because it thinks it's blocked.

This is one of two identical new PCs and they both behave the same.
ClintonKAsked:
Who is Participating?
 
ClintonKConnect With a Mentor Author Commented:
I have fixed the problem by uninstalling the AVG Admin console, deleting the AVG database and then re-installing both.
0
 
Thomas Zucker-ScharffSystems AnalystCommented:
Is UAC active on these workstations?  Some consoles cannot tolerate UAC.  Turn it off, if it is on and try again.  Also can you RDP from the server to the workstations, can you ping them?
0
 
ClintonKAuthor Commented:
Yes, it was on and I've now turned it off but still the same unfortunately.
Yes, I can ping them and the IP addresses are correct with what AVG thinks. I can also RDP to them ok.
0
Improved Protection from Phishing Attacks

WatchGuard DNSWatch reduces malware infections by detecting and blocking malicious DNS requests, improving your ability to protect employees from phishing attacks. Learn more about our newest service included in Total Security Suite today!

 
Thomas Zucker-ScharffSystems AnalystCommented:
Have you tried calling AVG support and asking them what the problem could be?  I have done the same thing with the AV/AM I am using and although it took them some time, they eventually figured out the problem.

In my case it was a combined problem with UAC/conflicting software/firewalls/ and network discovery not being set up properly by default.
0
 
ClintonKAuthor Commented:
yes, I'll give them a call tomorrow. They have a chat facility but they're offline just now
0
 
ClintonKAuthor Commented:
Uninstalling and reinstalling AVG has cured the problem and has made the admin of AVG faster. There must have been a database corruption I would imagine.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.