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Cannot install Lync

Posted on 2013-12-16
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Last Modified: 2013-12-19
Hi there,

We have one XP computer where we cannot install Lync.  The first time I tried to install it, it couldn't because it didn't have a lot of space on the C: drive.  We cleared up a lot of space on it since, but we are still not able to install it.  I have attached a screenshot of the error we get every time we try to install it.

Any suggestions?

Thanks,
- Christian
lyncinstallerror.JPG
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Question by:Christian Palacios
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ThomasMcA2 earned 500 total points
ID: 39723056
The failed install attempt left Registry settings that make the installation program think it should be upgrading Lync instead of installing it.

To fix that, follow these steps: delete the "C:\Program Files\Microsoft Lync" folder > download ccleaner > install it > run it > select the option to backup the Registry before making any changes > install Lync again
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Author Closing Comment

by:Christian Palacios
ID: 39729834
Worked great! The only difference is that we deleted the OCSetup folder under Program Files.

Thank you!
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