Solved

Cannot install Lync

Posted on 2013-12-16
2
522 Views
Last Modified: 2013-12-19
Hi there,

We have one XP computer where we cannot install Lync.  The first time I tried to install it, it couldn't because it didn't have a lot of space on the C: drive.  We cleared up a lot of space on it since, but we are still not able to install it.  I have attached a screenshot of the error we get every time we try to install it.

Any suggestions?

Thanks,
- Christian
lyncinstallerror.JPG
0
Comment
Question by:Christian Palacios
2 Comments
 
LVL 14

Accepted Solution

by:
ThomasMcA2 earned 500 total points
ID: 39723056
The failed install attempt left Registry settings that make the installation program think it should be upgrading Lync instead of installing it.

To fix that, follow these steps: delete the "C:\Program Files\Microsoft Lync" folder > download ccleaner > install it > run it > select the option to backup the Registry before making any changes > install Lync again
0
 

Author Closing Comment

by:Christian Palacios
ID: 39729834
Worked great! The only difference is that we deleted the OCSetup folder under Program Files.

Thank you!
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Let Bitmoji into your life. Now is the time to learn a new language of smartphone messaging with this brief introduction.
For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…
The view will learn how to download and install SIMTOOLS and FORMLIST into Excel, how to use SIMTOOLS to generate a Monte Carlo simulation of 30 sales calls, and how to calculate the conditional probability based on the results of the Monte Carlo …

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now