Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Cannot install Lync

Posted on 2013-12-16
2
Medium Priority
?
544 Views
Last Modified: 2013-12-19
Hi there,

We have one XP computer where we cannot install Lync.  The first time I tried to install it, it couldn't because it didn't have a lot of space on the C: drive.  We cleared up a lot of space on it since, but we are still not able to install it.  I have attached a screenshot of the error we get every time we try to install it.

Any suggestions?

Thanks,
- Christian
lyncinstallerror.JPG
0
Comment
Question by:Christian Palacios
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 14

Accepted Solution

by:
ThomasMcA2 earned 2000 total points
ID: 39723056
The failed install attempt left Registry settings that make the installation program think it should be upgrading Lync instead of installing it.

To fix that, follow these steps: delete the "C:\Program Files\Microsoft Lync" folder > download ccleaner > install it > run it > select the option to backup the Registry before making any changes > install Lync again
0
 

Author Closing Comment

by:Christian Palacios
ID: 39729834
Worked great! The only difference is that we deleted the OCSetup folder under Program Files.

Thank you!
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Deploying a Microsoft Access application in a Citrix environment is not difficult but takes a few steps. However, Citrix system people are often of little help, as they typically know next to nothing about Access. The script provided here will take …
Messaging apps are amazing tools with the power to do a lot of good, but the truth is the process of collaborating with coworkers requires relationships established through meaningful communication - the kind of communication that only happens face-…
Viewers will learn the different options available in the Backstage view in Excel 2013.
The viewer will learn how to simulate a series of coin tosses with the rand() function and learn how to make these “tosses” depend on a predetermined probability. Flipping Coins in Excel: Enter =RAND() into cell A2: Recalculate the random variable…

610 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question