troubleshooting Question

Microsoft Outlook can not open attachments - intermittent

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yaminz66Flag for United Kingdom of Great Britain and Northern Ireland asked on
Microsoft OfficeOutlook
7 Comments1 Solution3015 ViewsLast Modified:
Hi we recently upgraded our Exchange Server to 2013.

Since then users on Outlook 2010 and Outlook 2007 are receiving the following message when trying to open an word or excel attachment:

Cannot open file: C:\\users\dianaw\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content....The file may not exist, you may not have permission to open it, or it may be open in another program. Right-click the folder that contains the file, and then click Properties to check your permissions for the folder.

The attachment will eventually open after several tries.

I have tried the following:

I have checked the permissions on the C:\\users\dianaw\AppData\Local\Microsoft\Windows folder

I have looked at cleaning out the Temporary Outlook Files folder

I have modified trusted locations in word and excel to allow sub folders.

I have tried to open outlook in safe mode in case it was an add-in that was causing the problem.

Any suggestions as users are getting frustrated.

Thanks
ASKER CERTIFIED SOLUTION
yaminz66

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