yaminz66
asked on
Microsoft Outlook can not open attachments - intermittent
Hi we recently upgraded our Exchange Server to 2013.
Since then users on Outlook 2010 and Outlook 2007 are receiving the following message when trying to open an word or excel attachment:
Cannot open file: C:\\users\dianaw\AppData\L ocal\Micro soft\Windo ws\Tempora ry Internet Files\Content....The file may not exist, you may not have permission to open it, or it may be open in another program. Right-click the folder that contains the file, and then click Properties to check your permissions for the folder.
The attachment will eventually open after several tries.
I have tried the following:
I have checked the permissions on the C:\\users\dianaw\AppData\L ocal\Micro soft\Windo ws folder
I have looked at cleaning out the Temporary Outlook Files folder
I have modified trusted locations in word and excel to allow sub folders.
I have tried to open outlook in safe mode in case it was an add-in that was causing the problem.
Any suggestions as users are getting frustrated.
Thanks
Since then users on Outlook 2010 and Outlook 2007 are receiving the following message when trying to open an word or excel attachment:
Cannot open file: C:\\users\dianaw\AppData\L
The attachment will eventually open after several tries.
I have tried the following:
I have checked the permissions on the C:\\users\dianaw\AppData\L
I have looked at cleaning out the Temporary Outlook Files folder
I have modified trusted locations in word and excel to allow sub folders.
I have tried to open outlook in safe mode in case it was an add-in that was causing the problem.
Any suggestions as users are getting frustrated.
Thanks
ASKER
Hi Ravi
Thanks for your suggestion. The link is about opening Outlook MSG file, the issue I have is with Word and Excel Attachments which intermittently open.
Thanks for your suggestion. The link is about opening Outlook MSG file, the issue I have is with Word and Excel Attachments which intermittently open.
Have you try to open outlook once in safe mode.
ASKER
Hi MDMOJAHID
Yes tried opening in safe mode to disable add-ins.
Still same issue with attachments.
Thanks
Mohammed
Yes tried opening in safe mode to disable add-ins.
Still same issue with attachments.
Thanks
Mohammed
have you tried running office diagnostics from the "help" menu, or repair from uninstall or change a program?
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ASKER
ESET has a an add-in to Outlook and I guess it was accessing the attachment and thus preventing the user as the error message states the file may be in use.
Solutions online suggested launching outlook in safe mode but this obviously did not stop ESET from interfering with the attachment.
Hope that helps.
Solutions online suggested launching outlook in safe mode but this obviously did not stop ESET from interfering with the attachment.
Hope that helps.
http://store.lucion.com/s.nl/ctype.KB/it.I/id.69/KB.307857/.f
Hope it would solve the issue, but as per my experience, It could be either locking issue or corruption of outlook.
Just follow the suggestions given in link.
Thanks,