?
Solved

Microsoft Outlook can not open attachments - intermittent

Posted on 2013-12-16
7
Medium Priority
?
2,186 Views
Last Modified: 2013-12-22
Hi we recently upgraded our Exchange Server to 2013.

Since then users on Outlook 2010 and Outlook 2007 are receiving the following message when trying to open an word or excel attachment:

Cannot open file: C:\\users\dianaw\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content....The file may not exist, you may not have permission to open it, or it may be open in another program. Right-click the folder that contains the file, and then click Properties to check your permissions for the folder.

The attachment will eventually open after several tries.

I have tried the following:

I have checked the permissions on the C:\\users\dianaw\AppData\Local\Microsoft\Windows folder

I have looked at cleaning out the Temporary Outlook Files folder

I have modified trusted locations in word and excel to allow sub folders.

I have tried to open outlook in safe mode in case it was an add-in that was causing the problem.

Any suggestions as users are getting frustrated.

Thanks
0
Comment
Question by:yaminz66
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 1

Expert Comment

by:Ravi Kumar Atrey
ID: 39723095
Check the below link and follow the given suggestions::

http://store.lucion.com/s.nl/ctype.KB/it.I/id.69/KB.307857/.f


Hope it would solve the issue, but as per my experience, It could be either locking issue or corruption of outlook.

Just follow the suggestions given in link.

Thanks,
0
 

Author Comment

by:yaminz66
ID: 39723523
Hi Ravi

Thanks for your suggestion. The link is about opening Outlook MSG file, the issue I have is with Word and Excel Attachments which intermittently open.
0
 
LVL 12

Expert Comment

by:Md. Mojahid
ID: 39723537
Have you try to open outlook once in safe mode.
0
Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 

Author Comment

by:yaminz66
ID: 39723740
Hi MDMOJAHID

Yes tried opening in safe mode to disable add-ins.

Still same issue with attachments.

Thanks

Mohammed
0
 
LVL 1

Expert Comment

by:swgit
ID: 39724151
have you tried running office diagnostics from the "help" menu, or repair from uninstall or change a program?
0
 

Accepted Solution

by:
yaminz66 earned 0 total points
ID: 39724241
I have uninstalled ESET Anti Virus and this seems to have resolved it. I guess launching outlook in safe mode does not disable Eset interference!

I have Panda running which does not interfere with Outlook.

Thanks everyone for your suggestions.
0
 

Author Closing Comment

by:yaminz66
ID: 39734444
ESET has a an add-in to Outlook and I guess it was accessing the attachment and thus preventing the user as the error message states the file may be in use.

Solutions online suggested launching outlook in safe mode but this obviously did not stop ESET from interfering with the attachment.

Hope that helps.
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article helps those who get the 0xc004d307 error when trying to rearm (reset the license) Office 2013 in a Virtual Desktop Infrastructure (VDI) and/or those trying to prep the master image for Microsoft Key Management (KMS) activation. (i.e.- C…
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
Suggested Courses

800 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question