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pstn not registered on spa3102

Posted on 2013-12-16
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Last Modified: 2013-12-23
Hi
I am not sure why the registration has failed. I have been doing some changes but I am sorry I did not keep accurate records of them.
Voice > Line 1 > Sip Port: 5061
Voice > PSTN > Sip Port: 5061
I changed the latter to 5060 for no avail.
the spa3102 is behind a router and it is set up on bridge mode.

pls. help to fix this. thx
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Question by:samj
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LVL 24

Expert Comment

by:Mohammed Hamada
ID: 39723735
Can you telnet to port 5060 or 5061? It could be as simple as rebooting the device?
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Author Comment

by:samj
ID: 39724087
I tried to reboot 2 times for no avail.
I tried to telnet but connection is closed and do not know how to open them.
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LVL 24

Expert Comment

by:Mohammed Hamada
ID: 39724126
Do you have a firewall in place? Which SIP service are you using? a cloud based SIP Service or you have a SIP Server in place?

I'm assuming that you might have a connection problem or that your IP have been blocked by the SIP server.
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Author Comment

by:samj
ID: 39724172
myNetFone and this PC and the spa3102 are connected to a router.
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Author Comment

by:samj
ID: 39724178
Telnet is enabled on the router.
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LVL 24

Expert Comment

by:Mohammed Hamada
ID: 39724266
Try to use a desktop client to register with your SIP server, something like 3CX client or Bria Desktop client .. see if it will normally register or wont.

that should give you some hint of what's going on, and install Wireshark on your desktop and filter the SIP packet to see the responses from ur sip server.

Save and post your wireshark log here.
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Author Comment

by:samj
ID: 39724287
the voip is registering with the sip provider, it is that the pstn part of the ATA box is not registering.
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LVL 24

Expert Comment

by:Mohammed Hamada
ID: 39725105
Can you post your PSTN tab configuration ? and the line tab.
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Author Comment

by:samj
ID: 39725249
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Accepted Solution

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samj earned 0 total points
ID: 39727688
OK. So far there is no answer to fix this. I am going to replace the spa3102 as it is my only way of fixing it after checking the pstn line working ok.
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Author Closing Comment

by:samj
ID: 39735713
no satisfactory solution was found.
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