We help IT Professionals succeed at work.

Exchange Server 2010

Last Modified: 2013-12-16
I have a strange issue.  This is a new domain and new e-mail server.  The domain name is domain.local with the e-mail addresses being domain.com.  When I attempt to open up Outlook 2010 and let it auto populate with Autodiscover it pulls my name and e-mail address.  Once I hit next I get the following error

"The connection to Microsoft Exchange is unavailable.  Outlook must be online or connected to complete this action."

On the next screen it gives me the following

Microsoft Exchange Server:

If I hit Check Name I get this message -
"The name cannot be resolved.  The connection to Microsoft Exchange is unavailable.  Outlook must be online or connected to complete this action."

I tried putting the exchange server IP address in the server name and it still wont pull the mailbox.  However, if I put one of the domain controller IP addresses in the Exchange Server box it pulls all the information and still shows the domain exactly how it's written when pulled from Autodiscover.

DNS resolves to the correct addresses too.
Watch Question

DhananjayTechnical Consultant

Refer the below KB article and make changes in registry


Wouldn't that need to be done on every computer?  I don't think this relates to my problem.
DhananjayTechnical Consultant

You are facing issue for all user or for specific user.


Every user and computer.
DhananjayTechnical Consultant

Provide the full domain name in the popup box that asked for user name and password. Ex: servername\yourname.com


This doesn't relate to my problem.  My problem is that if I put in a domain controller's IP address in the box (not the Exchange servers) it populates that field with the Exchange Server's full name and underlines it.  Written the exact same way that it was before but works.  Here's a image that I think might better explain.  The first part of the image is the part that is auto populated
Technical Consultant
This one is on us!
(Get your first solution completely free - no credit card required)


Thank you very much.  You were correct, the "Microsoft Exchange Address Book" service was not running.  I got that taken care of and all is good.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.