Solved

Networked Printer problem

Posted on 2013-12-16
5
350 Views
Last Modified: 2016-11-23
I have a Canon PIXMA MX 850 networked  printer. I have 2 Macs which don't ever seem to have an issue. I have 2 PC Laptops, one Dell and One HP, Both of which I recently reloaded Windows from an ISO file, Win 7 64x Home Premium. The Printer will work, and then it will just read offline in the queue and wont print.
I have assigned the printers IP in Router setup, but that did not make the PC's any more consistently stable before losing connectivity with the printer. Any ideas?
I have the latest drivers and in the past have had luck removing the Printer (device), rebooting and adding the Device ( not Add a Printer) and that would work until next reboot. Now the Device is not found when searched for. No problem when connected USB.
I'm thinking either bad printer or maybe my Vipre ware could be causing the issue?

Thank you ahead of time for any efforts afforded to ease my frustrations :7{>
0
Comment
Question by:Charles Nickerson
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 4

Accepted Solution

by:
Vlastimil Sopuch earned 250 total points
ID: 39723394
Hi,

What's the ping of the printer like from the laptops (time<)?
I'd say NIC issue on the printer, but if it works fine with MAC's, probably printer driver.

Have you tried this driver yet:
http://support-au.canon.com.au/contents/AU/EN/0100095803.html

Also unload any AV for testing..

Cheers
0
 
LVL 18

Assisted Solution

by:Akinsd
Akinsd earned 250 total points
ID: 39726383
Is network discovery enabled on you PCs

Also, check the port properties of the printer. Is it pointing to the correct IP
0
 

Author Closing Comment

by:Charles Nickerson
ID: 39768537
Both of these responses were acceptable, however, I still have the same issue. Resolving the question in order to reward points to both experts for their time and effort. Both answers provided some good information which helped me troubleshoot the issue in more depth.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

DECT technology has become a popular standard for wireless voice communication. DECT devices are not likely to be affected by other electronic devices and signals because they operate in a separate frequency-band.
This program is used to assist in finding and resolving common problems with wireless connections.
This Micro Tutorial will show you how to maximize your wireless card to its maximum capability. This will be demonstrated using Intel(R) Centrino(R) Wireless-N 2230 wireless card on Windows 8 operating system.
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decadeā€¦

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question