Shoretel Licencing Question

Posted on 2013-12-17
Medium Priority
Last Modified: 2013-12-30
Can someone confirm the difference between personal communicator licence ansd softphone licence?  I had assumes the personal licence included this..?

Question by:CHI-LTD
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LVL 17

Expert Comment

ID: 39725420
Personal communicator covers the license for the PC based tool that manages the telephone system.  The ShoreTel Professional license adds a couple of things, including Softphone IM/Presence and video.  One part of the Mobility features set (an app for the smartphones) is a totally separate license.  
See the Attached chart.

Author Comment

ID: 39726360
Ah, we have 10x mobility too.
We need to allow softphones. Presume we need seperate license again for this even though we have personal licences (cant see anything to do with softphone on the xls)?
LVL 17

Expert Comment

ID: 39727037
You will need professional for softphone.  Regular mobility (office anywhere) is included in all but not the mobile app for smartphones.

Author Comment

ID: 39727162
Ok, we have 37x personal licences but when the softphone option ticked in director it says we need to buy more softphone licences.  Currently have 1x softphone license.

So your saying personal licences should give us ability to use softphone or not?
LVL 17

Accepted Solution

JRSCGI earned 1500 total points
ID: 39730608
No - personal licenses do not give you softphone.  You must purchased professional to get softphone.  Then it will update the number of softphone licenses you can assign.

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