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Personal communicator covers the license for the PC based tool that manages the telephone system. &nbsp;The ShoreTel Professional license adds a couple of things, including Softphone IM/Presence and video. &nbsp;One part of the Mobility features set (an app for the smartphones) is a totally separate license. &nbsp;<br />
See the Attached chart.<br />
<a href="https://filedb.experts-exchange.com/incoming/2013/12_w51/693187/ShoreTel-Licensing.xlsx" target="_blank" class="file-inline" title="ShoreTel Licensing Spreadsheet (13 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>ShoreTel-Licensing.xlsx</a>
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Personal communicator covers the license for the PC based tool that manages the telephone system.  The ShoreTel Professional license adds a couple of things, including Softphone IM/Presence and video.  One part of the Mobility features set (an app for the smartphones) is a totally separate license.  
See the Attached chart.
ShoreTel-Licensing.xlsx [https://filedb.experts-exchange.com/incoming/2013/12_w51/693187/ShoreTel-Licensing.xlsx]

ShoreTel-Licensing.xlsx

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Ah, we have 10x mobility too.<br />
We need to allow softphones. Presume we need seperate license again for this even though we have personal licences (cant see anything to do with softphone on the xls)?
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Ah, we have 10x mobility too.
We need to allow softphones. Presume we need seperate license again for this even though we have personal licences (cant see anything to do with softphone on the xls)?

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You will need professional for softphone. &nbsp;Regular mobility (office anywhere) is included in all but not the mobile app for smartphones.
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You will need professional for softphone.  Regular mobility (office anywhere) is included in all but not the mobile app for smartphones.

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Ok, we have 37x personal licences but when the softphone option ticked in director it says we need to buy more softphone licences. &nbsp;Currently have 1x softphone license.<br />
<br />
So your saying personal licences should give us ability to use softphone or not?
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Ok, we have 37x personal licences but when the softphone option ticked in director it says we need to buy more softphone licences.  Currently have 1x softphone license.

So your saying personal licences should give us ability to use softphone or not?

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<div class="content wysiwyg-content">
Can someone confirm the difference between personal communicator licence ansd softphone licence? &nbsp;I had assumes the personal licence included this..?<br />
<br />
Thanks
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Can someone confirm the difference between personal communicator licence ansd softphone licence?  I had assumes the personal licence included this..?

Thanks

Shoretel Licencing Question

Telecommunication occurs when the exchange of information between two or more entities (communication) includes the use of technology. Communication technology uses channels to transmit information (as electrical signals), either over a physical medium (such as signal cables), or in the form of electromagnetic waves. The word is often used in its plural form, telecommunications, because it involves many different technologies.

Telecommunications

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.

IP Telephony

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).