Albert Widjaja
asked on
Random Intermitten BSOD on Windows 7
Hi People,
Can anyone here please assist me with one strange case of Windows 7 Ultimate 32 bit that is intermittently BSOD or Blue screen crashed when idle ?
here/s the dump file according to OSR test:
Can anyone here please assist me with one strange case of Windows 7 Ultimate 32 bit that is intermittently BSOD or Blue screen crashed when idle ?
here/s the dump file according to OSR test:
Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18247.x86fre.win7sp1_gdr.130828-1532
Machine Name:
Kernel base = 0x8461e000 PsLoadedModuleList = 0x847674d0
Debug session time: Tue Dec 17 06:10:39.095 2013 (UTC - 5:00)
System Uptime: 0 days 0:02:54.500
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000046, The exception code that was not handled
Arg2: 8469ee0f, The address that the exception occurred at
Arg3: aa42f410, Trap Frame
Arg4: 00000000
Debugging Details:
------------------
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
EXCEPTION_CODE: (NTSTATUS) 0xc0000046 - An attempt to release a mutant object was made by a thread that was not the owner of the mutant object.
FAULTING_IP:
nt!KeReleaseMutant+215
8469ee0f cc int 3
TRAP_FRAME: aa42f410 -- (.trap 0xffffffffaa42f410)
ESP EDITED! New esp=aa42f7c0
ErrCode = 00000000
eax=c0000046 ebx=89ac7968 ecx=86eb0600 edx=00000000 esi=86eb06cc edi=00000000
eip=8469ee0f esp=aa42f484 ebp=aa42f7f8 iopl=0 nv up ei ng nz na po nc
cs=0000 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00000282
nt!KeReleaseMutant+0x215:
8469ee0f cc int 3
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x8E
PROCESS_NAME: GoogleUpdate.e
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 8469ebf1 to 8469ee0f
STACK_TEXT:
aa42f7f8 8469ebf1 86eb06cc 00000001 00000000 nt!KeReleaseMutant+0x215
aa42f810 9466f13c 86eb06cc 00000000 00000000 nt!KeReleaseMutex+0x14
WARNING: Stack unwind information not available. Following frames may be wrong.
aa42f830 9466ca7f 00d8a008 84654c1e 86eb05c8 ULCDRHlp+0x313c
aa42f850 8ca28c8b 88a8f848 89a68678 00000000 ULCDRHlp+0xa7f
aa42f890 8ca2c1ca 88a8f848 00a68678 aa42f8f0 Wdf01000!FxIoTarget::SubmitSync+0x1b7
aa42f8c4 8d58902c aa42f900 8d59749a 00000020 Wdf01000!imp_WdfRequestSend+0x1fe
aa42f8d8 88a8f848 aa42f8f0 776b9bd8 78fe4c10 cdrom!RequestSetSentTime+0x1c
aa42f900 8d59726d 776b9bd8 89a68758 00000000 0x88a8f848
aa42f920 8ca2a160 889465a0 76597980 89a68678 cdrom!CreateQueueEvtIoDefault+0x96
aa42f954 8ca299d4 76597980 aa42f998 89a68678 Wdf01000!FxIoQueue::DispatchRequestToDriver+0x64d
aa42f970 8ca2f397 88ab0000 00000000 84a366ee Wdf01000!FxIoQueue::DispatchEvents+0x4af
aa42f990 8ca310b3 88ab0000 89a68678 86d8a008 Wdf01000!FxIoQueue::QueueRequest+0x204
aa42f9f0 8ca2f7f4 00942400 86d8a008 889464e4 Wdf01000!FxPkgGeneral::OnCreate+0x626
aa42fa10 8ca2c52e 86d8a008 88a8fc70 86d8a008 Wdf01000!FxPkgGeneral::Dispatch+0xc9
aa42fa38 8ca2c39f 00a8fc70 86d8a008 88ab40d8 Wdf01000!FxDevice::Dispatch+0x155
aa42fa54 84654c1e 88a8fc70 86d8a008 86d8a12c Wdf01000!FxDevice::DispatchWithLock+0x77
aa42fa6c 9467382a 86fd9890 88ab4020 86d8a008 nt!IofCallDriver+0x63
aa42fa88 84654c1e 00ab4020 00d8a008 86fd98ec GEARAspiWDM+0x82a
aa42faa0 84864506 80cc1205 aa42fc48 00000000 nt!IofCallDriver+0x63
aa42fb78 84843d1e 87b01908 adde6588 86fe8308 nt!IopParseDevice+0xee6
aa42fbf4 84854147 00000000 aa42fc48 00000040 nt!ObpLookupObjectName+0x4fa
aa42fc50 8484ac25 013cf720 86de6588 88b45b01 nt!ObOpenObjectByName+0x165
aa42fccc 84850dab 013cf750 00100080 013cf720 nt!IopCreateFile+0x673
aa42fd14 8465b8c6 013cf750 00100080 013cf720 nt!NtOpenFile+0x2a
aa42fd14 76ed70f4 013cf750 00100080 013cf720 nt!KiSystemServicePostCall
013cfb68 00000000 00000000 00000000 00000000 0x76ed70f4
STACK_COMMAND: kb
FOLLOWUP_IP:
ULCDRHlp+313c
9466f13c ?? ???
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: ULCDRHlp+313c
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: ULCDRHlp
IMAGE_NAME: ULCDRHlp.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 41c9dd4d
FAILURE_BUCKET_ID: 0x8E_ULCDRHlp+313c
BUCKET_ID: 0x8E_ULCDRHlp+313c
Followup: MachineOwner
---------
SOLUTION
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ASKER
Thanks !
ASKER
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