MongolianNoseFlute
asked on
replying to mail goes to a different email address
Hi, We have an issue. When a user receives a mail from a user and replies, the reply goes to another person in the senders company. I see no rules in place to do this from my side. Example is below, my user is ukunz@InformationMosaic.co m, when he replied to that mail it always goes to James.Scanlon@MAPLESANDCAL DER.com. If he creates a new mail to Edward Miller, it will be James Scanlon that receives it. The full header information is below
From: Edward Miller <Edward.Miller@MAPLESANDCA LDER.com>
To: James Scanlon <James.Scanlon@MAPLESANDCA LDER.com>
CC: "Ulrich Kunz (ukunz@InformationMosaic.c om)" <ukunz@InformationMosaic.c om>,
Sarah Comiskey O'Keeffe <Sarah.comiskeyokeeffe@map lesandcald er.com>
Received: from mail6.bemta14.messagelabs. com (193.109.254.103) by
SVM0906101245.mosaic.local (192.168.27.28) with Microsoft SMTP Server (TLS)
id 14.1.218.12; Tue, 17 Dec 2013 09:58:56 +0000
Return-Path: <edward.miller@maplesandca lder.com>
Received: from [194.106.220.51:62726] by server-13.bemta-14.message labs.com id
BA/0C-19374-06020B25; Tue, 17 Dec 2013 09:58:56 +0000
X-Env-Sender: edward.miller@maplesandcal der.com
X-Msg-Ref: server-8.tower-92.messagel abs.com!13 87274334!1 2708622!1
X-Originating-IP: [213.167.81.17]
X-SpamReason: No, hits=0.0 required=7.0 tests=sa_preprocessor:
VHJ1c3RlZCBJUDogMjEzLjE2Ny 44MS4xNyA9 PiA3ODMyMj k=\n
X-StarScan-Received:
X-StarScan-Version: 6.9.16; banners=-,-,informationmos aic.com
X-VirusChecked: Checked
Received: (qmail 26244 invoked from network); 17 Dec 2013 09:58:55 -0000
Received: from service4.mimecast-offshore .com (HELO
service4.mimecast-offshore .com) (213.167.81.17) by
server-8.tower-92.messagel abs.com with RC4-SHA encrypted SMTP; 17 Dec 2013
09:58:55 -0000
Received: from KYIRONPORT04.maplesandcald er.com (kymail3.maplesandcalder.c om
[209.27.60.34]) by service4.mimecast-offshore .com; Tue, 17 Dec 2013 09:58:53
+0000
Received: from ieexhc01.maplesandcalder.c om ([172.26.50.1]) by
KYIRONPORT04.maplesandcald er.com with ESMTP/TLS/AES128-SHA; 17 Dec 2013
04:58:51 -0500
Received: from IEEXMB02.MAPLESANDCALDER.c om ([fe80::f181:4659:7d25:ae9 2]) by
IEEXHC01.MAPLESANDCALDER.c om ([::1]) with mapi id 14.02.0342.003; Tue, 17 Dec
2013 09:53:59 +0000
From: Edward Miller <Edward.Miller@MAPLESANDCA LDER.com>
To: James Scanlon <James.Scanlon@MAPLESANDCA LDER.com>
CC: "Ulrich Kunz (ukunz@InformationMosaic.c om)" <ukunz@InformationMosaic.c om>,
Sarah Comiskey O'Keeffe <Sarah.comiskeyokeeffe@map lesandcald er.com>
Subject: Re: any news re the call to Lavelle?
Thread-Topic: any news re the call to Lavelle?
Thread-Index: Ac76dPAinOK4ttCfRUSfUw+Sq1 hyaQAjvNuQ AAAJCSAAAM GK4AABtp0A
Date: Tue, 17 Dec 2013 09:53:58 +0000
Message-ID: <AC51FE95-CA97-49D7-B546-D 42075557AB F@MAPLESAN DCALDER.co m>
References: <8459976109E78C4F9E98DE5FC 5A4B0242EF 6E930@SVM0 906101930. mosaic.loc al>,<A0262 3900E076A4 0B6C2181DD 2EBAEB1330 D04E3@IEEX MB02.MAPLE SANDCALDER .com>
In-Reply-To: <A02623900E076A40B6C2181DD 2EBAEB1330 D04E3@IEEX MB02.MAPLE SANDCALDER .com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-exclaimer-md-config: 45185e77-ea95-4970-8b17-20 ebf0d7054b
x-exclaimer-md-bifurcation -instance: 0
MIME-Version: 1.0
X-MC-Unique: 113121709585400102
Content-Type: multipart/alternative;
boundary="MCBoundary=_1131 2170958540 1802"
X-MS-Exchange-Organization -AuthSourc e: SVM0906101245.mosaic.local
X-MS-Exchange-Organization -AuthAs: Anonymous
From: Edward Miller <Edward.Miller@MAPLESANDCA
To: James Scanlon <James.Scanlon@MAPLESANDCA
CC: "Ulrich Kunz (ukunz@InformationMosaic.c
Sarah Comiskey O'Keeffe <Sarah.comiskeyokeeffe@map
Received: from mail6.bemta14.messagelabs.
SVM0906101245.mosaic.local
id 14.1.218.12; Tue, 17 Dec 2013 09:58:56 +0000
Return-Path: <edward.miller@maplesandca
Received: from [194.106.220.51:62726] by server-13.bemta-14.message
BA/0C-19374-06020B25; Tue, 17 Dec 2013 09:58:56 +0000
X-Env-Sender: edward.miller@maplesandcal
X-Msg-Ref: server-8.tower-92.messagel
X-Originating-IP: [213.167.81.17]
X-SpamReason: No, hits=0.0 required=7.0 tests=sa_preprocessor:
VHJ1c3RlZCBJUDogMjEzLjE2Ny
X-StarScan-Received:
X-StarScan-Version: 6.9.16; banners=-,-,informationmos
X-VirusChecked: Checked
Received: (qmail 26244 invoked from network); 17 Dec 2013 09:58:55 -0000
Received: from service4.mimecast-offshore
service4.mimecast-offshore
server-8.tower-92.messagel
09:58:55 -0000
Received: from KYIRONPORT04.maplesandcald
[209.27.60.34]) by service4.mimecast-offshore
+0000
Received: from ieexhc01.maplesandcalder.c
KYIRONPORT04.maplesandcald
04:58:51 -0500
Received: from IEEXMB02.MAPLESANDCALDER.c
IEEXHC01.MAPLESANDCALDER.c
2013 09:53:59 +0000
From: Edward Miller <Edward.Miller@MAPLESANDCA
To: James Scanlon <James.Scanlon@MAPLESANDCA
CC: "Ulrich Kunz (ukunz@InformationMosaic.c
Sarah Comiskey O'Keeffe <Sarah.comiskeyokeeffe@map
Subject: Re: any news re the call to Lavelle?
Thread-Topic: any news re the call to Lavelle?
Thread-Index: Ac76dPAinOK4ttCfRUSfUw+Sq1
Date: Tue, 17 Dec 2013 09:53:58 +0000
Message-ID: <AC51FE95-CA97-49D7-B546-D
References: <8459976109E78C4F9E98DE5FC
In-Reply-To: <A02623900E076A40B6C2181DD
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-exclaimer-md-config: 45185e77-ea95-4970-8b17-20
x-exclaimer-md-bifurcation
MIME-Version: 1.0
X-MC-Unique: 113121709585400102
Content-Type: multipart/alternative;
boundary="MCBoundary=_1131
X-MS-Exchange-Organization
X-MS-Exchange-Organization
Hi,
When creating the email in outlook, can you start typing the recipients address and when it suggests the entry can you highlight it, then press the delete key.
Once it no longer suggests the entry, type the email address in full again.
If this does not work, can you try recreating the users outlook profile and see if it still has the problem
M@
When creating the email in outlook, can you start typing the recipients address and when it suggests the entry can you highlight it, then press the delete key.
Once it no longer suggests the entry, type the email address in full again.
If this does not work, can you try recreating the users outlook profile and see if it still has the problem
M@
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
The user could receive emails but when replying, it was always coming up the person name who was set the owner of the email file.
Please check the ACLs on the email, it might have something to do.
Thanks.