Solved

replying to mail goes to a different email address

Posted on 2013-12-17
3
557 Views
Last Modified: 2014-01-24
Hi, We have an issue. When a user receives a mail from a user and replies, the reply goes to another person in the senders company. I see no rules in place to do this from my side. Example is below, my user is ukunz@InformationMosaic.com, when he replied to that mail it always goes to James.Scanlon@MAPLESANDCALDER.com. If he creates a new mail to Edward Miller, it will be James Scanlon that receives it. The full header information is below

From: Edward Miller <Edward.Miller@MAPLESANDCALDER.com>
To: James Scanlon <James.Scanlon@MAPLESANDCALDER.com>
CC: "Ulrich Kunz (ukunz@InformationMosaic.com)" <ukunz@InformationMosaic.com>,
                Sarah Comiskey O'Keeffe <Sarah.comiskeyokeeffe@maplesandcalder.com>


Received: from mail6.bemta14.messagelabs.com (193.109.254.103) by
SVM0906101245.mosaic.local (192.168.27.28) with Microsoft SMTP Server (TLS)
id 14.1.218.12; Tue, 17 Dec 2013 09:58:56 +0000
Return-Path: <edward.miller@maplesandcalder.com>
Received: from [194.106.220.51:62726] by server-13.bemta-14.messagelabs.com id
BA/0C-19374-06020B25; Tue, 17 Dec 2013 09:58:56 +0000
X-Env-Sender: edward.miller@maplesandcalder.com
X-Msg-Ref: server-8.tower-92.messagelabs.com!1387274334!12708622!1
X-Originating-IP: [213.167.81.17]
X-SpamReason: No, hits=0.0 required=7.0 tests=sa_preprocessor:
  VHJ1c3RlZCBJUDogMjEzLjE2Ny44MS4xNyA9PiA3ODMyMjk=\n
X-StarScan-Received:
X-StarScan-Version: 6.9.16; banners=-,-,informationmosaic.com
X-VirusChecked: Checked
Received: (qmail 26244 invoked from network); 17 Dec 2013 09:58:55 -0000
Received: from service4.mimecast-offshore.com (HELO
service4.mimecast-offshore.com) (213.167.81.17)  by
server-8.tower-92.messagelabs.com with RC4-SHA encrypted SMTP; 17 Dec 2013
09:58:55 -0000
Received: from KYIRONPORT04.maplesandcalder.com (kymail3.maplesandcalder.com
[209.27.60.34]) by service4.mimecast-offshore.com; Tue, 17 Dec 2013 09:58:53
+0000
Received: from ieexhc01.maplesandcalder.com ([172.26.50.1])  by
KYIRONPORT04.maplesandcalder.com with ESMTP/TLS/AES128-SHA; 17 Dec 2013
04:58:51 -0500
Received: from IEEXMB02.MAPLESANDCALDER.com ([fe80::f181:4659:7d25:ae92]) by
IEEXHC01.MAPLESANDCALDER.com ([::1]) with mapi id 14.02.0342.003; Tue, 17 Dec
2013 09:53:59 +0000
From: Edward Miller <Edward.Miller@MAPLESANDCALDER.com>
To: James Scanlon <James.Scanlon@MAPLESANDCALDER.com>
CC: "Ulrich Kunz (ukunz@InformationMosaic.com)" <ukunz@InformationMosaic.com>,
                Sarah Comiskey O'Keeffe <Sarah.comiskeyokeeffe@maplesandcalder.com>
Subject: Re: any news re the call to Lavelle?
Thread-Topic: any news re the call to Lavelle?
Thread-Index: Ac76dPAinOK4ttCfRUSfUw+Sq1hyaQAjvNuQAAAJCSAAAMGK4AABtp0A
Date: Tue, 17 Dec 2013 09:53:58 +0000
Message-ID: <AC51FE95-CA97-49D7-B546-D42075557ABF@MAPLESANDCALDER.com>
References: <8459976109E78C4F9E98DE5FC5A4B0242EF6E930@SVM0906101930.mosaic.local>,<A02623900E076A40B6C2181DD2EBAEB1330D04E3@IEEXMB02.MAPLESANDCALDER.com>
In-Reply-To: <A02623900E076A40B6C2181DD2EBAEB1330D04E3@IEEXMB02.MAPLESANDCALDER.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-exclaimer-md-config: 45185e77-ea95-4970-8b17-20ebf0d7054b
x-exclaimer-md-bifurcation-instance: 0
MIME-Version: 1.0
X-MC-Unique: 113121709585400102
Content-Type: multipart/alternative;
                boundary="MCBoundary=_113121709585401802"
X-MS-Exchange-Organization-AuthSource: SVM0906101245.mosaic.local
X-MS-Exchange-Organization-AuthAs: Anonymous
0
Comment
Question by:MongolianNoseFlute
3 Comments
 
LVL 11

Expert Comment

by:Miftaul
ID: 39724106
In Lotus Domino, I faced this issue when I created a new account and the mailfile ownership was not set to the newly created user's name rather the other person.

The user could receive emails but when replying, it was always coming up the person name who was set the owner of the email file.

Please check the ACLs on the email, it might have something to do.

Thanks.
0
 
LVL 12

Expert Comment

by:mattclarified
ID: 39724111
Hi,

When creating the email in outlook, can you start typing the recipients address and when it suggests the entry can you highlight it, then press the delete key.

Once it no longer suggests the entry, type the email address in full again.

If this does not work, can you try recreating the users outlook profile and see if it still has the problem

M@
0
 
LVL 18

Accepted Solution

by:
suriyaehnop earned 500 total points
ID: 39724432
If he creates a new mail to Edward Miller, it will be James Scanlon that receives it. The full header information is below

From: Edward Miller <Edward.Miller@MAPLESANDCALDER.com>
To: James Scanlon <James.Scanlon@MAPLESANDCALDER.com>
CC: "Ulrich Kunz (ukunz@InformationMosaic.com)" <ukunz@InformationMosaic.com>,
                Sarah Comiskey O'Keeffe <Sarah.comiskeyokeeffe@maplesandcalder.com>

Based on your above statement, I see that the email sent from Edward not ukunz@InformationMosaic.com and send to James.Scanlon@MAPLESANDCALDER.com

If he creates a new mail to Edward Miller and it will be James Scanlon that receives i, the internet header must look like:

From: ukunz@InformationMosaic.com
To: James Scanlon <James.Scanlon@MAPLESANDCALDER.com>

1. Could you ask the ukunz@InformationMosaic.com to send a test mail to Edward.Miller@MAPLESANDCALDER.com and verify if the recipient email address resolves to Edward Millar or James. Also verify with both recipient if they able to receive email and ask for internet header

2. Could you ask Edward.Miller@MAPLESANDCALDER.com to send  a test email to ukunz@InformationMosaic.com and then verify if ukunz@InformationMosaic.com able to receive it. Once receive, ask ukunz@InformationMosaic.com click reply and verify To: resolve to which email address.

Please try on both Outlook and Outlook Web Access
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now