Indexing Network Drive on Windows 7

We're having problems indexing mapped drives on Windows 7 to do file/folder searches.

We have a Windows Server 2008 SBS server running "Windows Search Service" as part of the "File Services" role.

There are two shared folders mapped as network drives to all computers.  Our Windows XP computers have no problems searching these mapped drives.  Our Windows 7/8 computers will search the drives but don't return all possible results.

After checking the indexing options on all computers the Windows XP computers have indexed the mapped drives but the Windows 7 and 8 have not.  We installed the "Windows Desktop Search : Add-in for Files on Microsoft Network" on the Windows 7 computers.  Now the mapped drives are listed in the Indexing Options but are greyed out and listed as unavailable.

We've tried this on multiple computers with different users with all levels of permissions up to domain admin with no change.  Any suggestions?

**Setting mapped drives to available offline is not an option due to amount of data (2TB)**
keystonetechAsked:
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iedenCommented:
On local PC; Show hidden files and folders, uncheck Hide extensions to known file types.
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keystonetechAuthor Commented:
The files we are searching for are not hidden.  I tried your suggestion and it did not help with the search or the indexing.
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keystonetechAuthor Commented:
No solution found.
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keystonetechAuthor Commented:
No solutions found.
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Windows 7

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