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Outlook 2013 stuck receiving mail

Hi All

I'm running Windows 8.1, Outlook 2013, and my Outlook is stuck on 'Receiving message 1 of x'.   Can anyone help troubleshoot this issue?

There are no emails in Outbox.
Passwords and other email login credentials were not changed
The address still receives email, verified via iPhone connection and www.mail2web.com

Thanks.
Jim
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Jim Horn
Asked:
Jim Horn
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3 Solutions
 
Joseph NyaemaIT ConsultantCommented:
Try recreating the outlook profile.
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akahanCommented:
Assuming you're not using Exchange:  Access your email through the web interface provided by your ISP, , read the email in your inbox using the web interface, and delete it.

Then try connecting with Outlook again.
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Jim HornMicrosoft SQL Server Developer, Architect, and AuthorAuthor Commented:
I actually went into mail2web and deleted most of the 500 most recent email messages (about 400 of them were from EE .. go figure).  At first it didn't work, but this morning when I fired it up it did.

So, I don't have a rock-solid explanation of the root cause, but we're up and running.

Thanks for your help.
Jim
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akahanCommented:
it can sometimes be caused by a malformed/corrupted email; Outlook gets stuck because it can't process it.  If you get that email out of the incoming queue, Outlook's happy again.  whether or not that was the problem here, glad you're back in business!
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