Solved

Outlook 2013 stuck receiving mail

Posted on 2013-12-17
4
1,477 Views
Last Modified: 2013-12-18
Hi All

I'm running Windows 8.1, Outlook 2013, and my Outlook is stuck on 'Receiving message 1 of x'.   Can anyone help troubleshoot this issue?

There are no emails in Outbox.
Passwords and other email login credentials were not changed
The address still receives email, verified via iPhone connection and www.mail2web.com

Thanks.
Jim
0
Comment
Question by:Jim Horn
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 16

Assisted Solution

by:Nyaema
Nyaema earned 250 total points
ID: 39724544
Try recreating the outlook profile.
0
 
LVL 26

Accepted Solution

by:
akahan earned 250 total points
ID: 39725738
Assuming you're not using Exchange:  Access your email through the web interface provided by your ISP, , read the email in your inbox using the web interface, and delete it.

Then try connecting with Outlook again.
0
 
LVL 65

Assisted Solution

by:Jim Horn
Jim Horn earned 0 total points
ID: 39726801
I actually went into mail2web and deleted most of the 500 most recent email messages (about 400 of them were from EE .. go figure).  At first it didn't work, but this morning when I fired it up it did.

So, I don't have a rock-solid explanation of the root cause, but we're up and running.

Thanks for your help.
Jim
0
 
LVL 26

Expert Comment

by:akahan
ID: 39726844
it can sometimes be caused by a malformed/corrupted email; Outlook gets stuck because it can't process it.  If you get that email out of the incoming queue, Outlook's happy again.  whether or not that was the problem here, glad you're back in business!
0

Featured Post

Free Tool: Postgres Monitoring System

A PHP and Perl based system to collect and display usage statistics from PostgreSQL databases.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question