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Outlook 2003 Send / Receive

Posted on 2013-12-17
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Last Modified: 2013-12-17
Hi,
I have a client running Outlook 2003 on Windows 7 Pro. It will not automatically Send / Receive even though set to do so.

The "Disable Scheduled Send/Receive" option is NOT selected. The "All Accounts" group is set to send/receive every 1 minute.

Suggestions? Thanks!
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Question by:westone
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Expert Comment

by:TMekeel
ID: 39724499
Have you tried using 5 minutes as a value and testing?

What type of account (POP or IMAP), and who is the service provider (gmail, yahoo, etc.)?
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Author Comment

by:westone
ID: 39724514
It's a POP account. There are other workstations in the office that use the same email service hosted by our domain provider, same email servers. I have verified the account settings. And the account does work, it's just that Outlook will not automatically Send/Receive.

5 minutes was the default time which is what it was set at. I knocked it down to 1 minute while I have been trying to fix it, so I don't have to wait so long to see if it works.
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Accepted Solution

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TMekeel earned 500 total points
ID: 39724530
Perhaps create a new profile and test?
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Author Comment

by:westone
ID: 39724734
Okay it is resolved. This is a new Windows 7 Pro computer, and Office 2003 was installed on it as it was all we had available. I had miscalculated our available Office 2007 licenses and we had run out. Anyway I noticed that Windows Automatic Update has not downloaded any updates for Office 2003. Even though Microsoft states that automatic updates for Office 2003 are still available, none have been installed since the computer was setup several weeks ago.

I manually installed Office 2003 SP3, and the problem was fixed.
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Author Closing Comment

by:westone
ID: 39724739
An A grade for effort. Thanks for the suggestions.
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