troubleshooting Question

Shared Mailbox issue in Exchange 2010

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nti1999 asked on
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We have a mailbox that we've given four people full control over in our organization. They've also been given "Send As" rights on the mailbox. Three out of the four users can see email as well as send from this mailbox. However one user is having an issue. She sees the mailbox in her Outlook 2013 folder directory; but she cannot see any of the email being sent to the address (old or new emails).

Is there a setting on the exchange server or in Outlook 2013 that needs to be changed in order for this user to be able to see the email? Her main mailbox is NOT experiencing this issue.
ASKER CERTIFIED SOLUTION
Recept

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