outlook 2010 disconnects from Exchange 2013

I have a strange issue. I have  15 users who if they logout  out of outlook  then log back  in get a disconnected  error in outlook 2010.  The users are all configured via outlook anywhere internally .  webmail.xxx.com When i look at proxy setting in outlook 2010  I see  remote.xxx.com  instead of out webmail.xxxx.com. I change the setting back and all is well.
also the shared mailboxes do not   seem to update on these mailboxes.
 any help would be a great help
thombieAsked:
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SreRajConnect With a Mentor Commented:
Hi,

Please refer Step 6 in the following article and see internal and external host names for Outlook Anywhere is configured properly.

http://www.mustbegeek.com/configure-external-and-internal-url-in-exchange-2013/

Regarding shared folder error, you could try unchecking the option Download Shared Folders which will disable cached mode for shared folders.

Shared Folder Settings
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thombieAuthor Commented:
thanks for your help  have some points
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