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Recurring problems with Remote Web Access for SBS 2011

Posted on 2013-12-17
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Last Modified: 2013-12-19
Almost everyday, sometimes twice a day, users are unable to get into their computer remotely. Right now, after a user logs on to the web page, if they click on the icon for their computer, nothing happens. There's no response whatsoever. The server is SBS 2011.

When this happens, we restart the Remote Desktop Gateway service and then also restart IIS. Then all users are fine for several hours before it hits again.
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Question by:bobox00
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Expert Comment

by:Jaroslav Latal
ID: 39725297
Hi bobox00, it is caused by by a lack of memory.

Jarda
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Author Comment

by:bobox00
ID: 39725434
Hi Jarda. Got any supporting link/url?
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Jaroslav Latal earned 500 total points
ID: 39725438
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Author Comment

by:bobox00
ID: 39726915
Jarda you have pointed me in the right direction. There's 16GB memory on the server. Just checked and 15.2 GB memory out of 16GB was being used. There is Exchange and sharepoint running on this SBS server. Strangely there are multiple IIS Manager processes and cmd.exe processes running. The Store process for Exchange is taking 7GB which I hear is normal. There are 11 IIS Worker Processes running (w3wp.exe). There are 5 cmd.exe processes running. A number of other Microsoft Exchange processes add up to around 1GB memory.
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Author Closing Comment

by:bobox00
ID: 39730291
Thanks
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