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why did I lose Connect to a Computer from Remote Web Workplace?

Posted on 2013-12-17
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Last Modified: 2014-02-08
A user bought a new home computer, which I set up for him, with WIN7 and it came with IE11. He uses this computer to connect to his workstation on the office SBS2008 Domain using Remote Web Workplace.

All worked fine for the first week, then suddenly, the 'Connect to a Computer' selection disappeared from his Remote Web Workplace menu. Image #1 is what the usual menu looks like after signing in. That's what he had for the 1st week. Image #2 is what he has now. He doesn't believe he did anything on his (home) end, "it just happened!"  According to his SBS2008 profile, He is authorize to access his computer remotely (image #3, left pane) and is a member of remote web workplace users (image #3, right page).

I am at a loss. What happened and how do I fix this?

(btw - this user is the director of the agency, so THIS IS IMPORTANT for me to sort out!
image1.jpg
image2.jpg
image3.jpg
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Question by:jmarkfoley
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Assisted Solution

by:Dan Craciun
Dan Craciun earned 100 total points
ID: 39725860
In the first screenshot you're logged in as an admin, in the second as an user.

My guess is you (or someone else) disabled computer connections for users.

Quick and dirty solution: make him an admin and check if it works. If it does, you know the cause and can keep digging.

HTH,
Dan
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by:David Atkin
David Atkin earned 200 total points
ID: 39726022
Can you confirm that he is still using Internet Explorer and hasn't accidently changed his default browser.  IE should have the best compatibility with RWW.

Have you tested his login on one of your own PC's to see if it does the same thing?
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by:WORKS2011
WORKS2011 earned 200 total points
ID: 39727419
what happens when you run fix my network wizard?
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Author Comment

by:jmarkfoley
ID: 39727666
DanCraciun: The first two screen shots are from two different computers. As you can imagine, I couldn't get a screen shot of his "before" screen after the fact, so I snagged one from a different computer.

> My guess is you (or someone else) disabled computer connections for users. Quick and dirty solution: make him an admin and check if it works.

He is listed as an admin for his own workstations (see image). Do you mean make him an admin on his home computer? I think he is, but I'll check.

-Scorpeo-: I confirmed he is using IE11. He has no other browsers installed. I did not have him try from another computer, but that's a good idea. I will.

WORKS2011: > what happens when you run fix my network wizard?

Where would I find that wizard? Run it on the home computer?
network-computer-access.jpg
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Expert Comment

by:WORKS2011
ID: 39727857
Windows SBS Console / Network / Connectivity / Fix My Network
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by:jmarkfoley
ID: 39728320
More info: I have confirmed that he is using IE11. He is the Administrator on his home computer. He tried logging in from his wife's computer at the same home location and got all three RWW bubbles, no problem.

Results of Fix My Network are shown in attached image. Results seem bogus. 443, 80 and 25 are all opened on the firewall. Exchange communicates routinely on the local LAN/Domain and delivers mail to all Outlook/Exchange workstations.
fixMyNetwork.jpg
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Expert Comment

by:David Atkin
ID: 39728725
Can you change the browser mode on internet explorer so that it displays in IE10 and confirm if there is still a problem.

This can be done by pressing F12 in Internet Explorer.  Change the browser mode option.
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jmarkfoley earned 0 total points
ID: 39829644
Sorry, thought I closed this one. The problem was that he had to set compatibility mode in IE11 in order to access the Remote Web Workplace. This didn't show the same error as it did with IE10, so it was confusing. My guess as to why it worked for him when he first set up the computer is that it shipped with IE9 (is that possible) which didn't have this problem, and the Windows Update auto-upgraded to IE10 or 11. Anyway, after setting IE11 to compatibility mode he was able to get it.

Just as an editorial comment, I think it's sad that Microsoft didn't at least configure IE10/11 to run its own RWW without having to set compatibility mode. Why couldn't they have at least updated SBS2008 with a new RWW page? (Rhetorical question, don't answer)
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Author Closing Comment

by:jmarkfoley
ID: 39843891
Thanks all.
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