Solved

Backup Exec 2010 R2 failing with A failure occurred querying the Writer status

Posted on 2013-12-18
6
364 Views
Last Modified: 2014-02-10
Backup of a SBS2008 server is failing with the error :

e000fed1 - A failure occurred querying the Writer status. I have attached the error log.

It does mention that the Symantec Backup Exec Active Directory Recovery Agent is not installed. These backups have worked in the past so not sure why I need this agent. I have also see forum posts suggesting this can be ignored.

cmd: "vssadmin list writers" shows the following issues:

errors.txt

 I have rebooted the server and this did not help.

Any suggestions?
BEX-SBS2008-01565.xml
Daily---Monday-to-Thursday.htm
0
Comment
Question by:roy_batty
  • 3
  • 2
6 Comments
 
LVL 6

Expert Comment

by:donnk
ID: 39727525
uninstall it and use the built in SBS backup.
0
 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 39731664
I've seen writers problems before just like this.  For us, we use Microsoft support to resolve the issue because we could not find a long term fix. If you restart the server and check the writers, they should be fine after a restart, but then some event will probably cause it to fail again. We tried Symantec support and they mentioned it was a Windows problem, nit a BE problem.

Windows Server Backup may be the best solution.  You can try Microsoft or find a tech that is very experienced in working with writer problems.
0
 
LVL 1

Accepted Solution

by:
roy_batty earned 0 total points
ID: 39731709
OK thanks for the comments. I have now upgraded to BE 2010 R3.

Strangely the backup taken the night before I upgraded completed successfully.

Last night  was the first attempt after the upgrade. This time it has failed with a completely different error. Fortunately its a problem Symantec is aware of, so I have implemented the suggested work around.

Will see how it goes tonight.
0
Do email signature updates give you a headache?

Do you feel like you are constantly making changes to email signatures? Are the images not formatting how you want them to? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today.

 
LVL 25

Expert Comment

by:Tony Giangreco
ID: 39731716
That's good news.  The upgrade to 2013 probably included an update that resolved the writer problem.  You might want to run a test backup on a few folders during the day to see if that works properly.
0
 
LVL 1

Author Comment

by:roy_batty
ID: 39763658
Still getting failed backups. Just got back on it after christmas. It completed fine last night. I will see how it goes tonight
0
 
LVL 1

Author Closing Comment

by:roy_batty
ID: 39846797
Upgrading seems to have resolved all the backup issues now. It is completing successfully every night.

I kind of fixed this one myself with no particular expert posting a solution as such. Thanks for the comments anyway guys.
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

You might have come across a situation when you have Exchange 2013 server in two different sites (Production and DR). After adding the Database copy in ECP console it displays Database copy status unknown for the DR exchange server. Issue is strange…
The Delta outage: 650 cancelled flights, more than 1200 delayed flights, thousands of frustrated customers, tens of millions of dollars in damages – plus untold reputational damage to one of the world’s most trusted airlines. All due to a catastroph…
This tutorial will show how to push an installation of Backup Exec to an additional server in both 2012 and 2014 versions of the software. Click on the Backup Exec button in the upper left corner. From here, select Installation and Licensing, then I…
To efficiently enable the rotation of USB drives for backups, storage pools need to be created. This way no matter which USB drive is installed, the backups will successfully write without any administrative intervention. Multiple USB devices need t…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now