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Remote Desktop Connection Issues

Posted on 2013-12-18
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Last Modified: 2014-04-01
Hi Experts,

I have a user logging into one of our servers via RDP so they can use a specific application whilst offsite. However they quite regularly get the below error.

Your computer can't connect to the remote computer because an error occurred on the remote computer that you want to connect to. Contact your network administrator for administrator

On the server there is an event logged as below:

Log Name:      Application
Source:        Microsoft-Windows-Winlogon
Date:          12/18/2013 1:53:17 PM
Event ID:      4005
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      remotedekstopserver.domain.local
Description:
The Windows logon process has unexpectedly terminated.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Winlogon" Guid="{DBE9B383-7CF3-4331-91CC-A3CB16A3B538}" EventSourceName="Winlogon" />
    <EventID Qualifiers="49152">4005</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-12-18T02:53:17.000000000Z" />
    <EventRecordID>78518</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>remotedekstopserver.domain.local</Computer>
    <Security />
  </System>
  <EventData>
    <Binary>1F000000</Binary>
  </EventData>
</Event>


I can't identify what is causing it, it seems to be site specific as we don't have issues anywhere else.

The server is 2008 R2 standard running Remote Desktop Services, SQL and some L.O.B apps.

Any help would be greatly appreciated!
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Question by:isdd2000
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Expert Comment

by:Berlin142
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Author Comment

by:isdd2000
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Hi Berlin142,

Would it not be happening at every remote site if it was server related?
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LVL 31

Expert Comment

by:Cláudio Rodrigues
Comment Utility
First thing is to find out if the user is using the latest and greatest RDP client and if not, update it.
Secondly if the user is on XP for example, try from Windows 7/8/8.1. Does it happen again?

Cláudio Rodrigues
Citrix CTP
Microsoft MVP - RDS
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Author Comment

by:isdd2000
Comment Utility
Hi tsmvp,

The user is using the latest version but it still occurs.
I dont think this issue is with the server as it is the only computer this occurs with.

Even though the event log is written to the server when it fails.

Any thoughts?

I have tried repairing windows on the workstation and diskchecks, sfc scans & reg cleanups but still same thing occurs
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Accepted Solution

by:
isdd2000 earned 0 total points
Comment Utility
The issue appeared to be due to the modem. We changed the modem and all is fine now!
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Author Closing Comment

by:isdd2000
Comment Utility
Answer was found internally
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