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outlook: mac 2011 not connecting to Exchange 2007?

Posted on 2013-12-18
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Last Modified: 2014-06-18
I had my outlook: mac 2011 configured to connect to our exchange 2007 working just fine and recently it stopped connecting. i've tried both SSL port:443 enable and port:80 on the outlook client without any luck. can anyone assist?? i have no trouble connect to OWA.
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Question by:cadnyc
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Expert Comment

by:Andy M
ID: 39726531
I believe Outlook for Mac (like Mac Mail) uses EWS to connect to the exchange server, so although OWA may be working fine the EWS may not.

If you are using Mac OS 10.6 (Snow Leopard) or later, one quick test will be to try setting up the account in Mac Mail - if that works double check the settings in Outlook.

If it doesn't I would check the EWS settings in Exchange and IIS to see if there's something that's stopped working there.
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Author Comment

by:cadnyc
ID: 39727502
im also having trouble setting up and connecting even on apple mac mail.

on my iphone i blew away the exchange acct and re-added the acct again without any problems.
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LVL 14

Expert Comment

by:Andy M
ID: 39735887
Sounds like there's an issue with EWS (Activesync appears to be fine as the iPhone is working fine). Check the exchange server event logs for any problems relating to ews or exchange. Also check IIS to ensure the ews virtual directory is still there.
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Author Comment

by:cadnyc
ID: 39766594
no luck.
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Andy M earned 2000 total points
ID: 39768030
No luck as in no events or no luck as there's no ews directory present?

The following article has details on how to check to see if EWS is working:

https://migrationwiz.zendesk.com/entries/506614-How-do-I-verify-EWS-is-setup-properly-

If this doesn't work the EWS directory may need rebuilding:

http://social.technet.microsoft.com/Forums/exchange/en-US/214932bf-e5ae-4196-8bb8-79a456bc1d10/rebuild-the-ews-virt-directory?forum=exchangesvrclientslegacy
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