Solved

Outlook reply issue.

Posted on 2013-12-18
4
277 Views
Last Modified: 2013-12-20
Hi,

We use Outlook and Exchange 2010.  

A user reports everything when he "reply" to an outlook email, he gets CC'ed.  

Please advise how to fix it.

Thanks.
0
Comment
Question by:nav2567
4 Comments
 
LVL 9

Expert Comment

by:Sean
ID: 39726832
Is this outlook 2010 on windows?

You can go to Preference -> Accounts-->Account information, to check if  the Email address spelling  is correct?

also check rules:
http://www.extendoffice.com/documents/outlook/1108-outlook-auto-cc.html
0
 
LVL 3

Expert Comment

by:spamsucks72
ID: 39726839
Not sure I understand the question.  Do you mean that every time the user replies to an email he/she gets cc'ed the reply?

Check the users rules in the outlook client more than likely they have a rule that was setup to cc on replies.

Do you have something like The Auto CC / BCC tool of Kutools for Outlook installed on the users outlook?  If so ... then turn it off.
0
 

Author Comment

by:nav2567
ID: 39729315
spamsucks72, yes for your question.  Every time the user replies to an email he/she gets cc'ed the reply.  We do not use kutools for Outlook.
0
 
LVL 7

Accepted Solution

by:
dsnegi_25dec earned 500 total points
ID: 39731225
Can you check if there is any outlook rule configured on user profile.

What about when when user send message through OWA. Did you try with new outlook profile or any with another system may be antivirus is causing the issue on particular machine.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question