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Firewall logged on shows blank screen, why?

This is using the Fortinet fortigate 110 firewall. My co-worker told me that after logged on via the web console, what he saw is the blank screen. What went wrong and how to solve it?

thanks in advance.

dpk_wal

Please ensure that cable is correct and you are using the correct COM port in the terminal emulation program [eg, hyperterminal or putty]

Follow steps below:

1. Connect the serial cable to the COM port of your computer and to the 110 console port.
2. Start terminal emulation program.
3. Select following port settings:
Bits per second 9600 [or 9600 baud]
Data bits 8
Parity None
Stop bits 1
Flow control None

Now if the cable is working; COM port is also working properly then you would get prompted for username after hitting ENTER key once or twice.

If cable and COM are working [may be connected to another device and shows output] then it could be a faulty console port on the device.

Please check and update.

Thank you.

MichaelBalack

ASKER

Hi dpk_wal,

Sorry is not blank screen, but the whole web menu looks hung.

dpk_wal

Try using a different cable and different COM port; other than that the CLI access should work.

Please check and update.

myramu

Hello MichaelBalack,

If you are able to access the device using SSH, clear the browser cache and cookies. I would recommend to use Mozilla browser.

If you still have the same issue check "httpsd" demon is running using the command " diag sys top".

If "httpsd" demon is not running, looks like web demon is crashed and try by rebooting the device.

Good Luck!

dpk_wal

Are you using web browser or using console port on the device; more details would certainly help.

ASKER CERTIFIED SOLUTION

MichaelBalack

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dpk_wal

Good to know that the problem is resolved.
Happy New Year 2014.

MichaelBalack

ASKER

It works