troubleshooting Question

SIMS 3 Shutting Down Laptop

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Robert EhingerFlag for United States of America asked on
Computer Games
6 Comments1 Solution1228 ViewsLast Modified:
We have an HP dv6 laptop with Windows 7 64 bit Home Premium installed. It has 4GB of RAM and an AMD TurionII P540Dual-Core Processor - 2.40 GHz. We have been having trouble running SIMS 3 games recently When the problem started we went to http://cyri.systemrequirementslab.com/cyri and verified that our system meets the program specs and it passed.
The first error we got was the script error included in one of the attachments. Whether we clicked Yes or No the computer would then shut down. We uninstalled and reinstalled SIMS to try to fix the problem and then we had different issues. The laptop shutdown again when it started to load the program.  It did not have the script error this time.  Everything else on the laptop seems to work ok. Videos load and play and all other applications function properly.
We tried running with recommended settings and it used Windows XP SP2. It worked for a day and then the laptop would again shutdown when trying to load the program. If it goes it go to to start up page.  I click the play button.  It runs through the intro video then starts to load and shuts down at the half way point of loading.
I am attaching 2 additional screen shots of errors we are seeing. one of them is the same script error we saw at the beginning.
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Any help would be greatly appreciated.
ScriptError.JPG
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