asked on SIMS 3 Shutting Down Laptop
We have an HP dv6 laptop with Windows 7 64 bit Home Premium installed. It has 4GB of RAM and an AMD TurionII P540Dual-Core Processor - 2.40 GHz. We have been having trouble running SIMS 3 games recently When the problem started we went to http://cyri.systemrequirementslab.com/cyri and verified that our system meets the program specs and it passed.
The first error we got was the script error included in one of the attachments. Whether we clicked Yes or No the computer would then shut down. We uninstalled and reinstalled SIMS to try to fix the problem and then we had different issues. The laptop shutdown again when it started to load the program. It did not have the script error this time. Everything else on the laptop seems to work ok. Videos load and play and all other applications function properly.
We tried running with recommended settings and it used Windows XP SP2. It worked for a day and then the laptop would again shutdown when trying to load the program. If it goes it go to to start up page. I click the play button. It runs through the intro video then starts to load and shuts down at the half way point of loading.
I am attaching 2 additional screen shots of errors we are seeing. one of them is the same script error we saw at the beginning.
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Any help would be greatly appreciated.
ScriptError.JPG
The first error we got was the script error included in one of the attachments. Whether we clicked Yes or No the computer would then shut down. We uninstalled and reinstalled SIMS to try to fix the problem and then we had different issues. The laptop shutdown again when it started to load the program. It did not have the script error this time. Everything else on the laptop seems to work ok. Videos load and play and all other applications function properly.
We tried running with recommended settings and it used Windows XP SP2. It worked for a day and then the laptop would again shutdown when trying to load the program. If it goes it go to to start up page. I click the play button. It runs through the intro video then starts to load and shuts down at the half way point of loading.
I am attaching 2 additional screen shots of errors we are seeing. one of them is the same script error we saw at the beginning.
\
Any help would be greatly appreciated.
ScriptError.JPG
Computer Games
Last Comment
Robert Ehinger
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ASKER
Still working on this. I have uninstalled and reinstalled all SIMS apps and completed the updates. Waiting for feedback from the user.
ASKER
I have a new CPU on its way to see if that helps with this problem.
Thanks for the update - TBH I'd be surprised if it does as this is ostensibly an OS problem and not hardware but wait to hear.
ASKER
It seems that the SIMS game may not be the culprit. The system shuts down randomly even before the SIMS was reinstalled.
SIMS-Error2.JPG
Script-Error2.JPG