Solved

SIMS 3 Shutting Down Laptop

Posted on 2013-12-18
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Last Modified: 2014-03-14
We have an HP dv6 laptop with Windows 7 64 bit Home Premium installed. It has 4GB of RAM and an AMD TurionII P540Dual-Core Processor - 2.40 GHz. We have been having trouble running SIMS 3 games recently When the problem started we went to http://cyri.systemrequirementslab.com/cyri and verified that our system meets the program specs and it passed.
The first error we got was the script error included in one of the attachments. Whether we clicked Yes or No the computer would then shut down. We uninstalled and reinstalled SIMS to try to fix the problem and then we had different issues. The laptop shutdown again when it started to load the program.  It did not have the script error this time.  Everything else on the laptop seems to work ok. Videos load and play and all other applications function properly.
We tried running with recommended settings and it used Windows XP SP2. It worked for a day and then the laptop would again shutdown when trying to load the program. If it goes it go to to start up page.  I click the play button.  It runs through the intro video then starts to load and shuts down at the half way point of loading.
I am attaching 2 additional screen shots of errors we are seeing. one of them is the same script error we saw at the beginning.
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Any help would be greatly appreciated.
ScriptError.JPG
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Question by:RobertEhinger
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Author Comment

by:RobertEhinger
ID: 39727175
Additional Screen shots
SIMS-Error2.JPG
Script-Error2.JPG
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Accepted Solution

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☠ MASQ ☠ earned 500 total points
ID: 39728501
The error is an incompatibility between the latest Sims3 online launcher and your computer's OS configuration.

1) Check you have the most recent version of Java and Flash installed.

2) Check you have the most recent patch for your Sims3 expansion
https://help.ea.com/uk/article/the-sims-3-super-patcher

3) Check your browser/antivirus software is not blocking popups from the Sims3 launcher site (http://launcherapi:thesims3.com/launcher/home.html)

4) If you have the DVD version of the game as a workaround you can launch the game directly rather than via the weblauncher  (the exe is at c: \programs(x86)\electronicarts\thesims2\Game\Bin\TS3W.exe)

Basic Sims3 troubleshooting guidance is here
http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714
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Author Comment

by:RobertEhinger
ID: 39753635
Still working on this. I have uninstalled and reinstalled all SIMS apps and completed the updates. Waiting for feedback from the user.
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Author Comment

by:RobertEhinger
ID: 39836227
I have a new CPU on its way to see if that helps with this problem.
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Expert Comment

by:☠ MASQ ☠
ID: 39836318
Thanks for the update - TBH I'd be surprised if it does as this is ostensibly an OS problem and not hardware but wait to hear.
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Author Comment

by:RobertEhinger
ID: 39875817
It seems that the SIMS game may not be the culprit. The system shuts down randomly even before the SIMS was reinstalled.
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