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missing email messages

Posted on 2013-12-18
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Last Modified: 2013-12-19
I have an issue with incoming email messages from a single domain.  My client uses a fax service which converts the fax to an email message and then sends it to them.  In the past these messages would come in and the client could retrieve them from the mailbox.  Recently they have stopped coming in, or at least that is what we thought.  The first thing I checked was to have the fax service send a test email from a user of the same domain as the fax service.  That test email message never made it, or so we thought. After I checked the agent log of the exchange server I can see the message is accepted by our exchange server but I have no idea where it is going after that.  I was hoping there is a command or utility I can use on the clients server to get a some detail on the delivery of these messages.  I have checked local PC's for any rules which may be directing the message somewhere else.  I have also tried adding the domain and the email address of the fax service to the whitelist on the exchange server and still no messages are making it to the fax mailbox.  Any suggestions would be greatly appreciated.
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Question by:ITLighthouse
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Accepted Solution

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Simon Butler (Sembee) earned 500 total points
ID: 39728135
Message tracking will tell you what Exchange did with the message. The message tracking tools are in the Toolbox of the Exchange Management Console.

Simon.
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by:ITLighthouse
ID: 39728343
Simon,

thanks for the quick reply.  I checked message tracking and found that the messages are rejected by a rule set at the orginizational level.  I then checked the Orginizational Transport Rules. I found 2 checked both and did not see anything referencing the domain in question so I just disabled both rules and tested again.  Still not showing up in the inbox yet??  I have attach a couple of screen shots.
accion-fax-issue-1.JPG
accion-fax-issue-2.JPG
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Expert Comment

by:Simon Butler (Sembee)
ID: 39729653
Did you restart the Transport Service?
It could also been the antispam filters - have you checked those?

Simon.
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Author Comment

by:ITLighthouse
ID: 39729974
Restarted the transport service after I disabled the rules and also rebooted the server as a last step.  Antispam filters were the first items checked.
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Author Comment

by:ITLighthouse
ID: 39730146
turns out somebody at the client site decided to redirect the incoming fax emails while we were doing our testing.  long story short your first suggetion helped to solve our problem.  I will award you all the points.
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