Outlook 2000, 2003, 2010 Sending Draft Message Instead of Final Message

Posted on 2013-12-18
Last Modified: 2014-02-26
Our users are slowly being upgraded from IE 10 to IE 11.

Those that have been upgraded are now experiencing strange behavior when sending email in Outlook.

Text has been removed from the email, in some cases all of it. We first thought it had something to do with our antivirus (and that still could be the case) but I just couldn't understand how it would "remove" text.

I did some experimenting and discovered that any texted placed into the email approximately 6 minutes after a new email or replay is created is removed.

I simply created a new email and typed the number 1 and let it sit for 3 minutes. As expected in created a draft copy in the draft folder. I typed 2 in the email and let it sit for three more minutes. I repeated this with the numbers 3 and 4 and then sent the email.

The sent email only contained the numbers 1 and 2.

Can anyone help me understand how this could be happening?

Thanks for any assistance.
Question by:spencerturbine
  • 6
  • 4
LVL 13

Expert Comment

ID: 39728813
Test in Outlook Safe Mode if the problem still occurs and post the results

1. Click Start | Run.
2. In the Open box, type: "Outlook /safe" (without the quotation marks)
Notes: There is a space character between Outlook and the forward slash (/).
3. Click OK.

The above will tell us if an Outlook add-in is causing the problem in addition with the upgrade

Author Comment

ID: 39729120
Running in safe mode did not affect the problem at all. Content is still truncated if added after 6 minutes.
LVL 13

Expert Comment

ID: 39731326

Is it possible to create the same account in Outlook Express or Windows Live Mail and then try to send a mail?

If you can send and receive the messages properly, then this problem is related with Outlook.
Post any news
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.


Author Comment

ID: 39731702
It has to be related to Outlook and IE 11. I have multiple users still using < IE 11 and there is no problem with emails being truncated. This all started as soon as MS pushed IE 11 to users desktops. One bye one, as they were sproadically upgraded they started reporting the problem.

I have not tested to see if 6 minutes is the absolute time, or if it's twice the "Auto save to draft" time interval.
LVL 13

Expert Comment

ID: 39731817
I agree with you

Try repairing Office. Check the link below.

Author Comment

ID: 39735970
Repairing did not resolve the issue. Looks like we are going to be forced to turn off Auto Save as Draft.
LVL 13

Expert Comment

ID: 39737529
Try also to disable auto send and receive option

Expert Comment

ID: 39779133
We also have had this problem since 'upgrade' to IE11.  

Clients: Win 7 x64, OL2003
DC: SBS2003

We have increased autosave in OL to 60 minutes and reverted to IE10.

Waiting to see if this solves the immediate problem.

Author Comment

ID: 39779720
We have not reverted to IE 10, but we have turned off Autosave. This is an effective workaround but I don't understand why more people aren't affected resulting in a patch from MS.

Accepted Solution

spencerturbine earned 0 total points
ID: 39877444
Official response from MS is that Office 2003 is not supported with IE 11.

Author Closing Comment

ID: 39888255
Resolved on our own.

Featured Post

Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
User Authentication using Digital Certificate 2 47
Outlook creates tmp files 2 45
Outlook 2010 error 10 14
Office 2016 GPOs in Server 2012R2 5 28
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
Read this checklist to learn more about the 15 things you should never include in an email signature.
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question