Solved

Outlook 2000, 2003, 2010 Sending Draft Message Instead of Final Message

Posted on 2013-12-18
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Last Modified: 2014-02-26
Our users are slowly being upgraded from IE 10 to IE 11.

Those that have been upgraded are now experiencing strange behavior when sending email in Outlook.

Text has been removed from the email, in some cases all of it. We first thought it had something to do with our antivirus (and that still could be the case) but I just couldn't understand how it would "remove" text.

I did some experimenting and discovered that any texted placed into the email approximately 6 minutes after a new email or replay is created is removed.

I simply created a new email and typed the number 1 and let it sit for 3 minutes. As expected in created a draft copy in the draft folder. I typed 2 in the email and let it sit for three more minutes. I repeated this with the numbers 3 and 4 and then sent the email.

The sent email only contained the numbers 1 and 2.

Can anyone help me understand how this could be happening?

Thanks for any assistance.
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Question by:spencerturbine
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11 Comments
 
LVL 13

Expert Comment

by:Alexios
ID: 39728813
Hello
Test in Outlook Safe Mode if the problem still occurs and post the results

1. Click Start | Run.
2. In the Open box, type: "Outlook /safe" (without the quotation marks)
Notes: There is a space character between Outlook and the forward slash (/).
3. Click OK.

The above will tell us if an Outlook add-in is causing the problem in addition with the upgrade
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Author Comment

by:spencerturbine
ID: 39729120
Running in safe mode did not affect the problem at all. Content is still truncated if added after 6 minutes.
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LVL 13

Expert Comment

by:Alexios
ID: 39731326
Yes...

Is it possible to create the same account in Outlook Express or Windows Live Mail and then try to send a mail?

If you can send and receive the messages properly, then this problem is related with Outlook.
Post any news
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Author Comment

by:spencerturbine
ID: 39731702
It has to be related to Outlook and IE 11. I have multiple users still using < IE 11 and there is no problem with emails being truncated. This all started as soon as MS pushed IE 11 to users desktops. One bye one, as they were sproadically upgraded they started reporting the problem.

I have not tested to see if 6 minutes is the absolute time, or if it's twice the "Auto save to draft" time interval.
0
 
LVL 13

Expert Comment

by:Alexios
ID: 39731817
I agree with you

Try repairing Office. Check the link below.

http://support.microsoft.com/kb/924611
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Author Comment

by:spencerturbine
ID: 39735970
Repairing did not resolve the issue. Looks like we are going to be forced to turn off Auto Save as Draft.
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LVL 13

Expert Comment

by:Alexios
ID: 39737529
Try also to disable auto send and receive option
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Expert Comment

by:Wingletang
ID: 39779133
We also have had this problem since 'upgrade' to IE11.  

Clients: Win 7 x64, OL2003
DC: SBS2003

We have increased autosave in OL to 60 minutes and reverted to IE10.

Waiting to see if this solves the immediate problem.
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Author Comment

by:spencerturbine
ID: 39779720
We have not reverted to IE 10, but we have turned off Autosave. This is an effective workaround but I don't understand why more people aren't affected resulting in a patch from MS.
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Accepted Solution

by:
spencerturbine earned 0 total points
ID: 39877444
Official response from MS is that Office 2003 is not supported with IE 11.
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Author Closing Comment

by:spencerturbine
ID: 39888255
Resolved on our own.
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