Solved

Intermittent attachment viewing on iOS devices

Posted on 2013-12-18
3
333 Views
Last Modified: 2014-02-05
Looking for some help and brainstorming on this -

An executive I support has several iOS 7 devices. He's covered with company wifi and has a good cell signal in his office.

What we find is, opening email attachments is hit or miss. Most of what he gets are PDF and there are some Excel docs; usually when he taps to open, they open fine. At other times, in the same location with the same attachments, the iOS device responds with 'cannot open attachment' and he has to close the mail app and reopen it for it to work.

I can replicate the issue on my iOS device only when I have his mail account on my device and attempting to open the attachment from that account; if I forward the message with attachment to my mail account, it works fine.

His mail account has over 26,000 messages in the inbox which may or may not be related, that mail volume causes other issues on other mail clients.

We are checking the wifi network now in his office and I"m looking for other ideas on what to do -
0
Comment
Question by:RobertAtFox
3 Comments
 
LVL 93

Expert Comment

by:John Hurst
ID: 39728881
Check if the devices may be trying to re-use existing IP addresses. My own iPhone 4s (IOS7) tried to steal my laptop's IP address. It is all DHCP so you think it might not matter.

But I wound up giving my iPhone 4s a static IP on my home network. It has worked better.

... Thinkpads_User
0
 
LVL 7

Accepted Solution

by:
Peter Loobuyck earned 500 total points
ID: 39774575
Also check the logs on the server. I experienced problems on an iPhone which were related to the server having problems on the mailbox. Since the computers had cached mailboxes they had no problems. The iOS devices saw the errors on the server and crashed. Repairing server side issues cleared all problems.
0
 

Author Closing Comment

by:RobertAtFox
ID: 39837508
Thanks Peter, this did the trick! Once we fixed problems on the server the issue went away.

Sorry for the late reply and thanks for your help.
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question