Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Toshiba estudio copier printer scanner - scans are write protected?

Posted on 2013-12-18
4
Medium Priority
?
1,529 Views
Last Modified: 2013-12-23
It really shouldn't be this hard.  We took a Toshiba estudio 3040C from one office to another.  New IP range. I  was able to change that.

Now when people scan (from the machine, they click on templates, public templates, scan to file PDF that I created), then they go to the \\toshiba's IP address\folder and they see the scans in the format:

DOC121813-00003.pdf

they try to rename it and get a write protect error.

they can delete the files OK, but not rename them.  is there a setting somewhere to allow rename?

this is a workgroup.  all windows machines use the same username / password, if that matters.

people say they were able to rename the files before the machine was moved here.

thanks!
0
Comment
  • 2
  • 2
4 Comments
 

Author Comment

by:BeGentleWithMe-INeedHelp
ID: 39727872
Arghh!  So I decided to save to a windows PC, set up a share on it, entered username and password in the top access page and it says it scanning OK, but no new docs in the scan folder on the windows PC
0
 
LVL 21

Accepted Solution

by:
wyliecoyoteuk earned 2000 total points
ID: 39730545
Check your path.
These machines will create a new folder if the folder in the path does not exist, and they are case sensitive, so for example

Scans

is not the same as

scans

so if you point it at \\pc\shared files\Scans, and the path is \\pc\shared files\scans, it will create a new folder called \\pc\shared files\Scans, with the scanned file in it.
0
 

Author Comment

by:BeGentleWithMe-INeedHelp
ID: 39735438
turns out for our lan / no server / workgroup, we needed to map to \\ip address\share rather than \\machine name \ share
0
 
LVL 21

Expert Comment

by:wyliecoyoteuk
ID: 39735664
Yes, sometimes name resolution fails in a workgroup.
Setting the Dns to the router's address sometimes cures it.
0

Featured Post

WatchGuard Case Study: Museum of Flight

“With limited money and limited staffing, we didn’t have a lot of choices in terms of what we could do to bring efficiency. WatchGuard played a central part in changing that.” To provide strong, secure Wi-Fi access within the museum, Hunter chose to deploy WatchGuard’s AP120 APs.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
Network ports are the threads that hold network communication together. They are an essential part of networking that can be easily ignore or misunderstood, my goals is to show those who don't have a strong network foundation how network ports opera…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…
Suggested Courses

916 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question