troubleshooting Question

Toshiba estudio copier printer scanner - scans are write protected?

Avatar of BeGentleWithMe-INeedHelp
BeGentleWithMe-INeedHelpFlag for United States of America asked on
Printers and ScannersNetwork ManagementNetwork Operations
4 Comments1 Solution1709 ViewsLast Modified:
It really shouldn't be this hard.  We took a Toshiba estudio 3040C from one office to another.  New IP range. I  was able to change that.

Now when people scan (from the machine, they click on templates, public templates, scan to file PDF that I created), then they go to the \\toshiba's IP address\folder and they see the scans in the format:

DOC121813-00003.pdf

they try to rename it and get a write protect error.

they can delete the files OK, but not rename them.  is there a setting somewhere to allow rename?

this is a workgroup.  all windows machines use the same username / password, if that matters.

people say they were able to rename the files before the machine was moved here.

thanks!
ASKER CERTIFIED SOLUTION
wyliecoyoteuk
IT director

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 4 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 4 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros