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Toshiba estudio copier printer scanner - scans are write protected?

Posted on 2013-12-18
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Last Modified: 2013-12-23
It really shouldn't be this hard.  We took a Toshiba estudio 3040C from one office to another.  New IP range. I  was able to change that.

Now when people scan (from the machine, they click on templates, public templates, scan to file PDF that I created), then they go to the \\toshiba's IP address\folder and they see the scans in the format:

DOC121813-00003.pdf

they try to rename it and get a write protect error.

they can delete the files OK, but not rename them.  is there a setting somewhere to allow rename?

this is a workgroup.  all windows machines use the same username / password, if that matters.

people say they were able to rename the files before the machine was moved here.

thanks!
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4 Comments
 

Author Comment

by:BeGentleWithMe-INeedHelp
ID: 39727872
Arghh!  So I decided to save to a windows PC, set up a share on it, entered username and password in the top access page and it says it scanning OK, but no new docs in the scan folder on the windows PC
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Accepted Solution

by:
wyliecoyoteuk earned 500 total points
ID: 39730545
Check your path.
These machines will create a new folder if the folder in the path does not exist, and they are case sensitive, so for example

Scans

is not the same as

scans

so if you point it at \\pc\shared files\Scans, and the path is \\pc\shared files\scans, it will create a new folder called \\pc\shared files\Scans, with the scanned file in it.
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Author Comment

by:BeGentleWithMe-INeedHelp
ID: 39735438
turns out for our lan / no server / workgroup, we needed to map to \\ip address\share rather than \\machine name \ share
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LVL 21

Expert Comment

by:wyliecoyoteuk
ID: 39735664
Yes, sometimes name resolution fails in a workgroup.
Setting the Dns to the router's address sometimes cures it.
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