How to setup fax forwarding to a folder on Konica Minolta Bizhub C35?

Posted on 2013-12-18
Last Modified: 2013-12-20
Hello Experts,

I am trying to setup our fax machine which is on our Konica Minolta Bizhub C35 copier to receive faxes and convert them to a PDF or some other document format and save them to a folder on a network shared drive.  Right now, we can scan to a folder designated "SCANS" on one of our network drives, but I can't for the life of me find anywhere on the copier interface or on the copier's "web connection" web interface a place that lets us fax to a folder.  It seems like the only options I have are to fax forward to an email address or just to print out the faxes.  I found a couple of videos showing how to setup the fax to folder option, but the web interfaces look different from ours and ours doesn't have as many options as those have.  The closest I've come to achieving what I want to achieve is adding an SMB destination address to the address book of the copier, but then when I go to the copier and navigate to the "fax function settings", I go to where it asks me to choose a destination, I tap "address book" and nothing shows up except the email address.  So then I go a step further and tap "search", then "type", then I go to "SMB" and both folders that I created display, but they are grayed out and I can't tap on them.  When I do, the machine beeps at me and it won't let me select either of the SMB folders.  I also tried looking at the user manual for the copier both hard copy and online PDF and it doesn't mention anything about fax forward to folder, only fax forward to email.  I want to setup fax forward to folder!!!  This shouldn't be this difficult.  Can someone please help with this?
Question by:Brent Johnson
  • 4
  • 3
LVL 24

Expert Comment

ID: 39729080
This is going to sounds like a dumb question, but did you log into the machine first?

Author Comment

by:Brent Johnson
ID: 39729167
Yes, I've logged into the web interface as well as the copier's interface.
LVL 24

Expert Comment

ID: 39729472
I reread your original note again. There reason for that is because the C35 in particular does not support forwarding faxes to folders. If that's an absolute requirement, I'd suggest getting a different copier. Otherwise, you could just make an email account for the sole purpose of receiving faxes and let forwarding work that way.
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.


Author Comment

by:Brent Johnson
ID: 39729592
Okay, do you by any chance know how I set up the email forwarding function on the back end?  E.g. The web connection email settings?
LVL 24

Expert Comment

ID: 39729624
When you try address book entries, have you tried email yet? I would test with your own email address to double check that it will work as intended.

Author Comment

by:Brent Johnson
ID: 39729685
It accepts the email address, but doesn't forward because the email settings need to be configured.
LVL 24

Accepted Solution

masnrock earned 250 total points
ID: 39729903
You need to go to Network, then Email Settings. Look at email tx. In there, you can set SMTP settings.
LVL 21

Assisted Solution

wyliecoyoteuk earned 250 total points
ID: 39730531
One thing to watch, When setting up email it will not work unless you complete the administrator email address field on the copier, as that is the default from: address.

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Some sers suddenly getting error popup msg 28 84
backup strategy concern 5 76
MS SQL tables, .net application and ETL connundrum 3 53
Cisco 3650 switch 7 23
When it comes to security, there are always trade-offs between security and convenience/ease of administration. This article examines some of the main pros and cons of using key authentication vs password authentication for hosting an SFTP server.
When we purchase storage, we typically are advertised storage of 500GB, 1TB, 2TB and so on. However, when you actually install it into your computer, your 500GB HDD will actually show up as 465GB. Why? It has to do with the way people and computers…
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…

816 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

8 Experts available now in Live!

Get 1:1 Help Now