Solved

Dell 2335dn laser printer

Posted on 2013-12-18
16
695 Views
Last Modified: 2016-11-23
This printer cuts off the top half of the last line of a document/form with a margin of less than 1 inch.  The document concerned was an invoice and I validated it with a MS test print.  The computers in question are using win 7 x64 with Office 2013 and is using a third party accounting s/w.

My first thought was that the printer driver may be out of date.  I didn't get a chance to check it, since they were closing for the day.  My second thought is that we need to turn off the bi-directional support.  The Dell service manual didn't provide much help and I rarely ever get involved with printer servicing.

I would certainly welcome any recommendations.
0
Comment
Question by:DaveJump
  • 7
  • 6
  • 3
16 Comments
 
LVL 5

Expert Comment

by:mebaby333
ID: 39728025
Does it print like that on all documents or just those printed out through the software?
0
 

Author Comment

by:DaveJump
ID: 39728047
As far as I can tell it prints that way on all documents sent through the PC's.  When I printed a report at the printer, it didn't do it.
0
 
LVL 5

Expert Comment

by:mebaby333
ID: 39728055
How many PC's are printing to it?
0
 

Author Comment

by:DaveJump
ID: 39728061
At least 5 - that is all that I saw while I was in the shop.
0
 
LVL 91

Expert Comment

by:nobus
ID: 39728665
0
 
LVL 5

Expert Comment

by:mebaby333
ID: 39729203
If it is printing correctly from the one computer I would compare the drivers you have installed on the other computers. If it were firmware it would affect all of the machines I believe. Since it is isolated to the computers that are connecting I would use the one that prints correctly as the "control" and begin with the drivers being identical.
0
 
LVL 5

Expert Comment

by:mebaby333
ID: 39729211
You can also ensure the ports are configured the same, if the printer has an IP that is static I would set the port to communicate through the IP.
0
 
LVL 5

Expert Comment

by:mebaby333
ID: 39729379
Maybe I should ask for clarification.... do you have it plugged directly into the network? The report you are printing when you are testing it, is it a printer built in report or are you printing a report from a PC that it is shared from?
0
Give your grad a cloud of their own!

With up to 8TB of storage, give your favorite graduate their own personal cloud to centralize all their photos, videos and music in one safe place. They can save, sync and share all their stuff, and automatic photo backup helps free up space on their smartphone and tablet.

 

Author Comment

by:DaveJump
ID: 39729515
This is a network printer.  The documents are being printed from networked PCs.  It looks more and more like a driver issue.
0
 
LVL 5

Expert Comment

by:mebaby333
ID: 39729538
Okay ... I see
0
 
LVL 91

Accepted Solution

by:
nobus earned 500 total points
ID: 39729775
what about a firmware update?
0
 

Author Comment

by:DaveJump
ID: 39730800
That is the next most likely solution.
0
 

Author Closing Comment

by:DaveJump
ID: 39730801
Issue is resolved.
0
 
LVL 91

Expert Comment

by:nobus
ID: 39731202
tx for feedback, Dave
0
 

Author Comment

by:DaveJump
ID: 39731935
Thank you mebaby333 and nobus!  It ended up being both out-of-date firmware and out-of-date   driver.  They had new computers installed and used the original media to install the printer.  Users were convinced that it was just their printer, and they were surprised when I told them exactly what it was.
0
 
LVL 5

Expert Comment

by:mebaby333
ID: 39732001
Excellent! Thank you
0

Featured Post

New! My Passport Wireless Pro Wi-Fi Mobile Storage

Portable wireless storage to offload, edit, and stream anywhere.

High-capacity, wireless mobile storage designed to accompany professional photographers and videographers in the field to easily offload, edit and stream captured photos and high-definition videos.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The password reset disk is often mentioned as the best solution to deal with the lost Windows password problem. In Windows 2008, 7, Vista and XP, a password reset disk can be easily created. But besides Windows 7/Vista/XP, Windows Server 2008 and ot…
The System Center Operations Manager 2012, known as SCOM, is a part of the Microsoft system center product that provides the user with infrastructure monitoring and application performance monitoring. SCOM monitors:   Windows or UNIX/LinuxNetwo…
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now