Dell 2335dn laser printer
This printer cuts off the top half of the last line of a document/form with a margin of less than 1 inch. The document concerned was an invoice and I validated it with a MS test print. The computers in question are using win 7 x64 with Office 2013 and is using a third party accounting s/w.
My first thought was that the printer driver may be out of date. I didn't get a chance to check it, since they were closing for the day. My second thought is that we need to turn off the bi-directional support. The Dell service manual didn't provide much help and I rarely ever get involved with printer servicing.
I would certainly welcome any recommendations.
My first thought was that the printer driver may be out of date. I didn't get a chance to check it, since they were closing for the day. My second thought is that we need to turn off the bi-directional support. The Dell service manual didn't provide much help and I rarely ever get involved with printer servicing.
I would certainly welcome any recommendations.
mebaby333
Does it print like that on all documents or just those printed out through the software?
ASKER
As far as I can tell it prints that way on all documents sent through the PC's. When I printed a report at the printer, it didn't do it.
How many PC's are printing to it?
ASKER
At least 5 - that is all that I saw while I was in the shop.
try a firmware update for the printer : http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=R293562
If it is printing correctly from the one computer I would compare the drivers you have installed on the other computers. If it were firmware it would affect all of the machines I believe. Since it is isolated to the computers that are connecting I would use the one that prints correctly as the "control" and begin with the drivers being identical.
You can also ensure the ports are configured the same, if the printer has an IP that is static I would set the port to communicate through the IP.
Maybe I should ask for clarification.... do you have it plugged directly into the network? The report you are printing when you are testing it, is it a printer built in report or are you printing a report from a PC that it is shared from?
ASKER
This is a network printer. The documents are being printed from networked PCs. It looks more and more like a driver issue.
Okay ... I see
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ASKER
That is the next most likely solution.
ASKER
Issue is resolved.
tx for feedback, Dave
ASKER
Thank you mebaby333 and nobus! It ended up being both out-of-date firmware and out-of-date driver. They had new computers installed and used the original media to install the printer. Users were convinced that it was just their printer, and they were surprised when I told them exactly what it was.
Excellent! Thank you