Can't set up email with new account
Hi Experts,
Using SBS 2008 Standard
I probably should be asking the important question as to why any new users are added the email address can't find the data store. It was moved via SBS Console, and I guess I lost track of when.
But, a possible easier solution is the one I wish to ask. I have a user which I set up an account for and an email. I am guessing she logged on to her account five times. She has used no email even though Outlook is set up and working.
What would happen if I just edited that account by putting in the new user's name and changing the password? Would she just be able to use her account(s).
Using SBS 2008 Standard
I probably should be asking the important question as to why any new users are added the email address can't find the data store. It was moved via SBS Console, and I guess I lost track of when.
But, a possible easier solution is the one I wish to ask. I have a user which I set up an account for and an email. I am guessing she logged on to her account five times. She has used no email even though Outlook is set up and working.
What would happen if I just edited that account by putting in the new user's name and changing the password? Would she just be able to use her account(s).
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ASKER
I downloaded the SBS BPA as instructed. I tried to install it. The first window stated to click on Next to install the BPA. This took me to the next window.
That window said "To uninstall the SBS BPA Analyzer click next. That was my only choice. It didn't make any sense.
That window said "To uninstall the SBS BPA Analyzer click next. That was my only choice. It didn't make any sense.
That means it is already installed.
Look in the Start Menu under Small Business Server tools or something like that.
Simon.
Look in the Start Menu under Small Business Server tools or something like that.
Simon.
ASKER
Simon,
Sorry, usually I have time to sit here and answer questions as soon as they are posted. I know I had this, but I thought since it didn't seem to give the answer, the other was better. Sorry, pretty stupid -- wasted your time.
I did run it though, and I didn't seem to see a path. A long time ago I did use the Move databases in the SBS console. Not sure if this was before or after I started having issues making emails.
I know that Exchange doesn't like it when the amount of space on the C: drive gets too low. I am about to change the hard drives, but I am at 10GBs now, and it does work with email, et. al. Thanks for your help.
Sorry, usually I have time to sit here and answer questions as soon as they are posted. I know I had this, but I thought since it didn't seem to give the answer, the other was better. Sorry, pretty stupid -- wasted your time.
I did run it though, and I didn't seem to see a path. A long time ago I did use the Move databases in the SBS console. Not sure if this was before or after I started having issues making emails.
I know that Exchange doesn't like it when the amount of space on the C: drive gets too low. I am about to change the hard drives, but I am at 10GBs now, and it does work with email, et. al. Thanks for your help.
That is the Exchange BPA, I am referring to the SBS BPA.
It should be listed on the Start Menu under Small Business Server tools.
Simon.
It should be listed on the Start Menu under Small Business Server tools.
Simon.
ASKER
Thanks Simon,
OK, I got it now. Why in the world they wouldn't list it under Exchange, but maybe they have a good reason.
I will be around for a while now, so I can follow directions and get back to you. Just had to plow a foot of snow.
OK, I got it now. Why in the world they wouldn't list it under Exchange, but maybe they have a good reason.
I will be around for a while now, so I can follow directions and get back to you. Just had to plow a foot of snow.
ASKER
Found it and ran it. It did say Exchange was scanned 100%. Now, after viewing the report, I am looking for it.
ASKER
Sembee2,
I do have a folder named "Exchsrvr" on my D: data drive. It is 10 GBs in size. Inside that folder is one called MDBDATA. That folder has two .edb files, two .stm files and four log files. The priv1.edb file is 10 GBs in size.
Just wondering if this could be significant.
I do have a folder named "Exchsrvr" on my D: data drive. It is 10 GBs in size. Inside that folder is one called MDBDATA. That folder has two .edb files, two .stm files and four log files. The priv1.edb file is 10 GBs in size.
Just wondering if this could be significant.
The reason it isn't listed under Exchange is because it is an SBS specific tool. You have two BPAs on the server - the SBS one and an Exchange one.
The SBS one deals with all of the SBS integration, which is what is failing here.
The files you mention sound like Exchange 2003 database files. The folder name is from Exchange 2003 that is for sure. Exchange 2007 and higher doesn't use STM files.
Did the SBS BPA throw up anything that needed to be resolved? I rarely find a server that doesn't need something.
Simon.
The SBS one deals with all of the SBS integration, which is what is failing here.
The files you mention sound like Exchange 2003 database files. The folder name is from Exchange 2003 that is for sure. Exchange 2007 and higher doesn't use STM files.
Did the SBS BPA throw up anything that needed to be resolved? I rarely find a server that doesn't need something.
Simon.
ASKER
It's a rather detailed XML file. Do you want me to upload it or is there stuff on it that others shouldn't know?
I am going through it, but at this rate, it could take hours. Is there a certain something that would identify it. I am sure it will say Exchange or Mailbox or something like that.
I am going through it, but at this rate, it could take hours. Is there a certain something that would identify it. I am sure it will say Exchange or Mailbox or something like that.
It isn't really the XML file you are worried about.
After running the BPA, it should show you some results. Most of them you don't have to worry about (as it does about 300 checks or something like that). Look at the text in the BPA tool for the warnings etc and resolve those.
Simon.
After running the BPA, it should show you some results. Most of them you don't have to worry about (as it does about 300 checks or something like that). Look at the text in the BPA tool for the warnings etc and resolve those.
Simon.
ASKER
OK. Thanks for hanging in there with me. We are in the midst of an ice story in Maine, and all the power is out in 75% of the city. Out at work and at least on at home.
ASKER
Hi Simon,
Been working on it. A couple of facts that may help you. I am about three months away from getting a new server with a lot more space for my system drive. Currently, I have only 10.3 GBs, which I know is not much. Due to this, I have been unable to download SP2 for SBS.
In a situation like this before, when I was down to 4 GBs (due to a large misplaced file), Exchange acted a little quirky. Exchange for all the accounts' email now is fine.
I just don't want you to waste your time trying to chase this down if it is something as simple as that.
Given this new employee starts tomorrow, I went ahead and made her an account, but of course, without an email account.
Thanks.
Been working on it. A couple of facts that may help you. I am about three months away from getting a new server with a lot more space for my system drive. Currently, I have only 10.3 GBs, which I know is not much. Due to this, I have been unable to download SP2 for SBS.
In a situation like this before, when I was down to 4 GBs (due to a large misplaced file), Exchange acted a little quirky. Exchange for all the accounts' email now is fine.
I just don't want you to waste your time trying to chase this down if it is something as simple as that.
Given this new employee starts tomorrow, I went ahead and made her an account, but of course, without an email account.
Thanks.
ASKER
I chose that answer as I feel it is very helpful, and I learned from it. I am not sure if we would have ever solved the problem given the complexity of the issue and my ineptness.
Microsoft logged in and spent over five hours working on it and finally solved it. It seemed it was the user it was logging in with was corrupt in Active Directory. Simply made a new user account to log in with, and it fixed everything. Of course, it took most of the five hours realizing that.
I appreciate your time and help, Simon.
Microsoft logged in and spent over five hours working on it and finally solved it. It seemed it was the user it was logging in with was corrupt in Active Directory. Simply made a new user account to log in with, and it fixed everything. Of course, it took most of the five hours realizing that.
I appreciate your time and help, Simon.
ASKER