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Can't set up email with new account

Posted on 2013-12-18
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Last Modified: 2013-12-27
Hi Experts,

Using SBS 2008 Standard

I probably should be asking the important question as to why any new users are added the email address can't find the data store. It was moved via SBS Console, and I guess I lost track of when.

But, a possible easier solution is the one I wish to ask. I have a user which I set up an account for and an email. I am guessing she logged on to her account five times. She has used no email even though Outlook is set up and working.

What would happen if I just edited that account by putting in the new user's name and changing the password? Would she just be able to use her account(s).
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Question by:Bert2005
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Simon Butler (Sembee) earned 500 total points
ID: 39728585
I would fix the original issue.
It sounds like you may have done something that means SBS doesn't know where the database is. From memory it is a registry change.

Run the SBS BPA, which you can get from Microsoft here:
http://go.microsoft.com/fwlink/?LinkId=130639

That will flag it and give you a link to an article that resolves the problem.

While you can reuse accounts, personally I don't like doing so as it can cause other problems. Just renaming the account doesn't always remove all traces of the previous user, so it is best to resolve the actual problem you have.

Simon.
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by:Bert2005
ID: 39730914
Thanks Simon. Sorry it took so long to get back to you. I will try that.
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by:Bert2005
ID: 39733194
I downloaded the SBS BPA as instructed. I tried to install it. The first window stated to click on Next to install the BPA. This took me to the next window.

That window said "To uninstall the SBS BPA Analyzer click next. That was my only choice. It didn't make any sense.
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by:Simon Butler (Sembee)
ID: 39733464
That means it is already installed.
Look in the Start Menu under Small Business Server tools or something like that.

Simon.
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by:Bert2005
ID: 39734118
Simon,

Sorry, usually I have time to sit here and answer questions as soon as they are posted. I know I had this, but I thought since it didn't seem to give the answer, the other was better. Sorry, pretty stupid -- wasted your time.

I did run it though, and I didn't seem to see a path. A long time ago I did use the Move databases in the SBS console. Not sure if this was before or after I started having issues making emails.

I know that Exchange doesn't like it when the amount of space on the C: drive gets too low. I am about to change the hard drives, but I am at 10GBs now, and it does work with email, et. al. Thanks for your help.

Best Practices Analyzer
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by:Simon Butler (Sembee)
ID: 39734658
That is the Exchange BPA, I am referring to the SBS BPA.
It should be listed on the Start Menu under Small Business Server tools.

Simon.
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Author Comment

by:Bert2005
ID: 39735137
Thanks Simon,

OK, I got it now. Why in the world they wouldn't list it under Exchange, but maybe they have a good reason.

I will be around for a while now, so I can follow directions and get back to you. Just had to plow a foot of snow.
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by:Bert2005
ID: 39735160
Found it and ran it. It did say Exchange was scanned 100%. Now, after viewing the report, I am looking for it.
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by:Bert2005
ID: 39735288
Sembee2,

I do have a folder named "Exchsrvr" on my D: data drive. It is 10 GBs in size. Inside that folder is one called MDBDATA. That folder has two .edb files, two .stm files and four log files. The priv1.edb file is 10 GBs in size.

Just wondering if this could be significant.
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Expert Comment

by:Simon Butler (Sembee)
ID: 39735576
The reason it isn't listed under Exchange is because it is an SBS specific tool. You have two BPAs on the server - the SBS one and an Exchange one.
The SBS one deals with all of the SBS integration, which is what is failing here.

The files you mention sound like Exchange 2003 database files. The folder name is from Exchange 2003 that is for sure. Exchange 2007 and higher doesn't use STM files.

Did the SBS BPA throw up anything that needed to be resolved? I rarely find a server that doesn't need something.

Simon.
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Author Comment

by:Bert2005
ID: 39736352
It's a rather detailed XML file. Do you want me to upload it or is there stuff on it that others shouldn't know?

I am going through it, but at this rate, it could take hours. Is there a certain something that would identify it. I am sure it will say Exchange or Mailbox or something like that.
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Expert Comment

by:Simon Butler (Sembee)
ID: 39738251
It isn't really the XML file you are worried about.
After running the BPA, it should show you some results. Most of them you don't have to worry about (as it does about 300 checks or something like that). Look at the text in the BPA tool for the warnings etc and resolve those.

Simon.
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by:Bert2005
ID: 39738276
OK. Thanks for hanging in there with me. We are in the midst of an ice story in Maine, and all the power is out in 75% of the city. Out at work and at least on at home.
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by:Bert2005
ID: 39739577
Hi Simon,

Been working on it. A couple of facts that may help you. I am about three months away from getting a new server with a lot more space for my system drive. Currently, I have only 10.3 GBs, which I know is not much. Due to this, I have been unable to download SP2 for SBS.

In a situation like this before, when I was down to 4 GBs (due to a large misplaced file), Exchange acted a little quirky. Exchange for all the accounts' email now is fine.

I just don't want you to waste your time trying to chase this down if it is something as simple as that.

Given this new employee starts tomorrow, I went ahead and made her an account, but of course, without an email account.

Thanks.
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Author Closing Comment

by:Bert2005
ID: 39743164
I chose that answer as I feel it is very helpful, and I learned from it. I am not sure if we would have ever solved the problem given  the complexity of the issue and my ineptness.

Microsoft logged in and spent over five hours working on it and finally solved it. It seemed it was the user it was logging in with was corrupt in Active Directory. Simply made a new user account to log in with, and it fixed everything. Of course, it took most of the five hours realizing that.

I appreciate your time and help, Simon.
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